12027 results found
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Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
3 votes -
Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app
Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.
RingCentral Desktop app > Settings > Keyboard shortcuts
3 votes -
Closed captions in video attachments / video player
As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.
3 votes -
Adding specific tab for abandoned calls and missed calls in the performance report
Adding specific tab for abandoned calls and missed calls in the performance report for the reporting purposes.
5 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Ability to use the number as the caller ID name for a direct number without changing the main number caller id name
For privacy purposes: We would like an ability to use the number as the caller ID name for a direct number without changing the main number caller id name
2 votes -
Zendesk forwarding to RC directory
We would like to have an option that sends callers to RC directory when we create an IVR with Zendesk. For example, create an IVR with Zendesk, add a key selection #3 from zendesk IVR and route it to an internal directory on the RC side.
2 votes -
Update the CNAM data base for 3rd party Number
When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.
2 votes -
Auto-resend all failed SMS in the account
Option to automatically resend every failed text message in the account
1 vote -
Improvement Proposal: Easier Call Blocking by Geographic Regions & International Calls
Currently, the “block number” option on the service web portal requires manual input of area codes, which becomes very tedious when trying to block hundreds of area codes. It would be highly beneficial if the block feature included a checkbox list for all 50 states, allowing users to easily enable or disable calls from entire states with a single click.
Additionally, it would be helpful to have an expandable option for each state that displays checkboxes for individual counties within that state. This would allow more granular control to allow or block inbound calls at the county level. Such enhancements…
3 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
2 votes -
RingCentral phone app for windows view
I want to have the old RingCentral app view that only had a small rectangular window. since the new app is consuming a lot of space on my monitor
2 votes -
ideas
Proposal: Automated SMS/WhatsApp Follow-Up After Announcement
Objective:
Enhance customer experience and engagement by implementing an automated communication workflow.
Request:
Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.Why This Matters:
✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
✅ Efficiency & Consistency – Automated messages ensure every caller…1 vote -
voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
2 votes -
User-Initiated Do Not Originate (DNO) List Submission
Current Functionality:
RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.Requested Functionality:
We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their…2 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…2 votes -
UK ERL Validation: Support Geocoordinates for Non-Postal Locations
Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.
Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).
Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.
Business Impact: Unblocks…
1 vote -
Endless Notifications
My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash…
1 vote
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