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10771 results found

  1. My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. 2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  4. Allow admin to prohibit sending SMS to specified list of numbers

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Summary
    Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.

    Current Behavior
    Missed calls in call logs do not differentiate between:

    Caller disconnecting before the call was answered

    Callee not answering the call within the ring timeout

    Voicemail entries do not specify:

    If the call was routed to voicemail due to user not answering

    If the call was sent directly to voicemail due to a…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Use RingCentral number to work with other company (verification code sent to RC number)

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.

    It would be nice to enable the same for calls transferred to my voicemail from other extensions.

    Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. We would like to turn off auto-purchase for SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Is there a way to prevent call transfers on our ringcentral deskphones?
    I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
    - we want to be able to enable/disable internal and external call transfer from our devices

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

    38 votes
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  14. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    22 votes
    2 comments  ·  Call Queues  ·  Admin →
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  15. Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. We keep getting faxes to mostly our main number and I need them to stop. Our faxes are routed through our EMR and managed by our Medical Records department. It would be better if all of our Auto-Receptionist numbers just had faxing disabled and I can't find a way to do this.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. In the RC fax portion of the app, there needs to be a "save as" button like there was in the old RC Phone app. As it stands now, I have to go through/click 5 or 6 steps just to name and save a fax to the downloads or desktop?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. Please allow the users to be able to reorder the attachments placed on the Ring Central Desktop app. The RC Phone app had this feature; however, the RC Desktop app does not allow the convenience of reordering attachments.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. When on websites and come across a number that has letters in it. When I highligt the number and press F6 I get a message that the number is invalid. It would be helpful if RingCentral could convert the letters into numbers so that I can use this feature on those phone number instead of having to look at my phone and translate the letters to numbers my self.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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