11282 results found
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access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote -
The ability to schedule a user account to Disable on a future date
Just like the schedule invite for a user account that was implemented it would be nice to have a feature in the Admin Portal to schedule a user account to disable on a specific date.
1 vote -
Need to restrict outgoing call from Main Company number.
Need to restrict outgoing call from Main Company number. Also want that user can not see or select Main company number and IVR number while dial outgoing call.
1 vote -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
1 vote -
Allow voicemail boxes to be search by name
When someone calls a main number and you get the option to dial by name it would be nice to include the names of voicemail boxes.
1 vote -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote -
Remove Extensions from Dial-by-extension
Currently, user extensions can only be removed from the dial by name directory, and they can't be removed from the dial by extension interface.
The goal here would be to implement a similar feature to the dial by name exclusions, which allows extensions to be excluded from the dial by extension interface.
1 vote -
removal of the “Delete” option from the app for delegated users—even if it is currently grayed out
We would like to request the complete removal of the “Delete” option in the app for delegated users who have been assigned a task via the RingCentral app—even if the option is currently grayed out—to avoid confusion and prevent potential issues.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
Ability to route the call to the call queue member who has answered the fewest calls.
Ability to route the call to the call queue member who has answered the fewest calls.
For example: If agents 1, 2, and 3 are part of the call queue, and agents 2 and 3 have answered 5 calls each while agent 1 has only answered 2 calls, the next call should be forwarded to agent 1 regardless of whether agent 2 or 3 has more idle time.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Extension dialing between CX and EX
Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.
Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.
2 votes -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
104 votes -
Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote -
Fax reporting number of pages for Send And Receive including Deleted faxes
A feature that will allow customers to retrieve data specifically the number of pages for faxes sent and received
1 vote -
Increase timer of queue calls that does not succeed before it gets automatically disconnected
Callers waiting in the queue gets dropped when reaching 10-15 minutes. Confirmed that there is a 10-minute timer; if the call does not succeed within this time period, it is automatically disconnected.
1 vote
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