9349 results found
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Allow one full pass through a queue without a wait timer
We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.
Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.
1 vote -
Timestamp in Call Recording
Show time stamp in addition to the date on the list of call recordings on the desktop app.
2 votes -
Detect which country calls is from, and have an appropriate whisper.
customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.
2 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
12 votes -
closed caption for ringcentral calls
Closed Captioning on a regular audio call to help out hearing impaired individuals
5 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
6 votes -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
4 votes -
using Finland IVN number as CLI
current behavior: Outbound call using IVN has limitation for EU that is can only use CLI for the following countries (UK, France, Germany, Ireland, Netherlands, Spain, Switzerland, Sweden, Italy, Portugal, Austria, Belgium)
Finland IVN (+358) as CLI is currently not included in the list of counties in EU causing the number to error as "no routes found" when making an outbound call.
Desired behavior: to be able to use Finland IVN as CLI for outbound calls in EU account
4 votes -
Allow new prompt to be uploaded from within an IVR menu
Currently, if you're in an IVR's prompt menu, you have the option to change the prompt, but only by selecting a previously existing prompt. If I have a new audio file I want to use, I have to navigate out of the IVR menu, open the prompts library, add the file there, then go back to the IVR menu where I can now select the prompt from the list. This would be much easier if we could upload new prompt files without leaving the IVR menu.
4 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Call button on the desktop app
In the desktop app and are in the phone section and hover over internal calls it should give you the call option first then the message function. Right now it gives you the message function and the video function and to use the call function you have to select more. It should work like it does on calls that are external where it gives you the option to call and text.
1 vote -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
1 vote -
Ability for Super Admins to enable users on Not Activated Status
Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.
1 vote -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
1 vote -
Caller ID scrolling speed setting
When the call is initiated there is only a few seconds to see the initial few details from the caller ID, in my case it is the company for which the caller is reaching out to. By the time I see the caller ID it has passed and is now displaying the caller's registered name and I have to wait until it completes and starts the scrolling over again. This leaves the caller's line ringing for 4-7 rings depending on how many rings it took to connect to me.
TLDR: IF we could adjust the scroll timing I could improve…
1 vote -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
11 votes -
When starting a new direct messages with someone it would be nice to see their presence before hitting send.
When starting a new direct message, it would be nice to see their "Presence" before hitting send.
2 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
2 votes -
Ability to toggle the call forwarding to the RC mobile app or RC Desktop app separately
Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…2 votes -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes
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