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  1. Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. Ability to assign specific call queue members based on certain dates/times.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. 1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
    2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  4. To have the option to use a template when creating a new SMS from RingCentral for Google extension.

    1 vote

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. A feature that allows users of the RC mobile software, including the RC app for iPad, to keep their personalized cover fax page

    2 votes

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  6. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    Feature Description:

    Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).

    Benefits:

    Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.

    Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.

    Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
    Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.

    Implementation Considerations:

    Security and privacy: Ensure…

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. 1 vote

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  8. Ability to show the number of voicemail in the screen of Yealink W76P handset

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Turning off automatic deletion of sms based on RingCentral Data retention
    -sms deletion should be depend on the user and should not automatically being deleted by the system

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  12. A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  14. Forwarding of RingOut calls to external devices

    Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  15. A customer would like to have the recipients information automatically filled
    on the cover page of the outgoing fax that he will send aside from the name and phone number.
    He would like to add the address, email, name of the person who needs to receive the fax.

    30 votes

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  16. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. i would like to be able to upload a custom ringtone so that i can make specific notifications

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.

    I’m requesting that standard user extensions…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Show phone number only on the outbound caller ID instead of the company name.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. The customer wants to have a settings/feature that will block the user from using the RingCentral App and keep them away from their company. There should be a "IP block" or "Geo IP Blocking" option in the admin portal to make sure that the Users will not use the account when out of the office

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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