12666 results found
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Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
8 votes -
Ability to Opt-Out SMS for All Numbers Within an Account
Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.
We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.
7 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
39 votes -
Ability to Increase Number of Rings to 5 Minutes in User Extension
DETAILED REQUEST:
Currently, RingCentral does not provide the option to extend the number of rings before a call is sent to voicemail or forwarded.Request:
Enable a configurable setting in the IVR, call queues, or user extensions to increase the number of rings up to 5 minutes before routing to the next step (voicemail, call forwarding, or other destinations).
Benefit:
This would give organizations greater flexibility in handling calls, ensuring that calls are not prematurely routed or missed, and supporting use cases where longer ring durations are operationally necessary.1 vote -
Enhanced Visual IVR Workflow Including Destination Logic
Currently, the Visual IVR Editor in RingCentral only supports routing based on IVR keypresses. There is no option to define detailed logic for the destination extensions, such as call queues, user extensions, or conditional routing based on extension attributes.
Request:
Enable advanced workflow capabilities in Visual IVR to allow configuration of destination extension logic, including call queues and individual user extensions.
Maintain the existing keypress routing while adding the ability to define detailed destination behavior.
Benefit:
This would allow organizations to design more complex IVR workflows without requiring additional manual intervention or separate call routing configurations, improving efficiency and reducing…1 vote -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
Current Call Routing and Hunt Group Layout
Is there a way I can get a current diagram or call flow showing the phone setup as it is now?
It should include the current numbers, where they are routing to, the hunt groups, and any other relevant call paths.1 vote -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
5 votes -
AI Transcription
Get DeskPhone AI Transcriptions in the Desktop App Just like the call logs and recordings.
1 vote -
Automation: Adding and Deleting User Extensions
Adding a user/extension automatically with all necessary configuration and provisioning settings.
Deleting a user/extension automatically when no longer needed, ensuring proper cleanup of system records.
1 vote -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
5 votes -
Improve Visibility of Action Buttons in ‘All Numbers’ — Remove Hidden Scrollbar in Phone Numbers List
Please omit the scroll bar so there isn’t a hidden button like that. It would make managing numbers in All Numbers much easier.
2 votes -
Load more function in CXone Mpower agent
When searching for a name, the results list is cut off. The 'Load More' option currently looks like a loading animation, so users don't realize they need to click it. Can we change this to a distinct button
2 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
3 votes -
Disable custom schedules for users
Ability to disable the custom schedules for Users.
Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.
4 votes -
Caller ID for outbound calls that are transferred to an external number.
When he places an outbound external call and then transfers it to another external number, he wants the second recipient to see the number he originally dialed, instead of his own number.
1 vote
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