11740 results found
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ability to have a greeting setup for every day of the week for Voicemail greetings.
need option to have a separate greeting for each day of the week. Special announcement greeting for each day.
1 vote -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
2 votes -
Have a feature where all updates or notifications about the entire account will be sent to a specific email.
To have a feature where all updates or notifications about the entire RC account will be sent to a specific email not per users email.
4 votes -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
5 votes -
Key Template does not add Feature-DND or Feature-Logout to Line Keys
PROBLEM / ISSUE DESCRIPTION:
Key Template does not add Feature-DND or Feature-Logout to Line KeysBACKGROUND:
The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)1 vote -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
Notification for Email Addresses Added to Bounce DB
Feature Request: Notification for Email Addresses Added to Bounce DB
2 votes -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
request to mute participants on conference call
request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation
3 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
20 votes -
After strting a video meeting, display the meeting ID on the page so I can find it fast and tell the person on the phone what meeting just
Make it easy for Ring Central user to find and give the mrrting IDIf they are already on the join psge
1 vote -
Allow call queue to take hold calls from shared lines
We have set up a shared line in our account with the goal of enabling call queue members to answer shared line calls when they are placed on hold. After speaking with technical support, we were informed that the shared line does not function in this manner. We would like to request a new feature where we can set a shared line phone as a member of the call queue, allowing calls to be easily answered from the shared line to the call queue.
1 vote -
RC Mobile app compatible with IOS Voice Isolation
Voice Isolation on iPhones is a feature that enhances call clarity by minimizing background noise and prioritizing the speaker's voice.
1 vote -
Archiving to Microsoft Sharepoint/OneDrive
As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.
11 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
Device alert to have a timing condition (ie offline for mor than X hours)
Improve the offline devices alerts. Right now the platform can send an alert from Analytics when more than 1 device is offline at a location. Looking for the ability to put a timeframe to be alerted after a device has been offline for more than 72hrs.
3 votes -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
1 vote
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