9677 results found
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Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
2 votes -
Deskphone pairing play voicemail
Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.
10 votes -
To use multiple device for Two F.A on the same user extension.
To use multiple devices for Two F.A on the same user extension.
2 votes -
Disable call pop up for Zoho CRM
A feature in which the pop up for new calls cab be disabled when using Zoho CRM environment
2 votes -
Monitor shared line extension
Option to add the shared line extension to the presence status of the user's extension
2 votes -
Only Ring on my Mobile app when it is transferred to my extension
I would like if it only rang on my mobile app when it is transferred to my extension, not every time someone calls. Ideally the setting would allow the mobile app to not ring every time someone calls - just when transferred to my extension. I want to see the call at first just on my desktop, then on my mobile app AND Desk top when transferred to me
2 votes -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
2 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
8 votes -
Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
1 vote -
Add Call Recording in the Call logs Tab
Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab
1 vote -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
111 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
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live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
2 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
2 votes -
Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…1 vote -
Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
1 vote -
Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
Call Monitoring feature for mobile app (IOS and Android)
Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app
14 votes
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