9349 results found
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New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
2 votes
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To use multiple fax number as outbound fax ID
Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.
6 votes -
Ability to set up Dial Timeout Configuration For All Polycom Phones at once
Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration
2 votes -
Save RC app custom status
I was wondering if there is a feature where I can save my custom statuses? Every time RingCentral updates and logs me out, my statuses reset to default, and I have to save them all over again.
2 votes -
India TFN
Option to use India TFN for calling/receiving calls. Currently this is only for meetings and conferencing
2 votes -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
Custom Role Warning
Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.
2 votes -
Feature Request - Grandstream Deskphones Support via Assisted Provisioning
Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…
9 votes -
Call forwarding in mobile app
An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail
5 votes -
enable sms for mobile user
enable sms for mobile user only
1 vote -
Display the name of extension being dialed when connecting calls to the user's Ring members
Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user
2 votes -
CNAM for mobile carrier
Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others'-Primary number is still not showing as the outbound caller id
when calling certain number (verizon) it's showing "Via Ring Central or 11 others'9 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
6 votes -
Streaming RingCentral on LinkedIn through a third-party broadcasting tool
Having the capability to live stream Ring Central webinar on LinkedIn Live through a third-party broadcasting tool (Restream, Socialive, Switcher Studio, or Vimeo).
1 vote -
Ring deskphone only when receiving contact center calls
Customer verbatim
"Force CC calls through desk phone
How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"- They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
- They only want deskphone to ring when receiving cc…
1 vote -
CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds
In a call queue overflow setup.
Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.creating for Valley Air Conditioning
UID 451524124 on behlaf of Kristan Ashley1 vote -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
8 votes
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