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  1. It would be a great help if we can set up a fax only option inside the Admin portal. Wherein, we can have it behave like a message only extension.

    We can have the customer set up a fax only number to this extension.

    4 votes

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  2. Customers have expressed the want to be able to assign hot desk phones to paging only group. Currently, hot desk phones are not constantly logged into which is a requirement for a paging device. Customers would like to be able to assign hot desk phones to paging only groups.

    3 votes

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  3. In RingCentral app, it takes 3 clicks to delete a voicemail. And you can only delete one message at a time. Please put a delete icon on the line with the other quick pick choices.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. On iOS the RingCentral app does not remember or resume to the last used section if the app is killed by iOS. This is a feature request for the mobile app to remember the last used section.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  5. This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.

    Upon checking with support we have this feature with Polycom phones but Yealink phone is not included

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  7. Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file

    16 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Due to the number of sites we have, but accounting department would like the billing invoice in an excel format so they can formulate the cost management to each site easirer. The PDF version doesn't work for us and converting the PDF to Excel is just a mess.

    5 votes

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  10. Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. There should be a feature that will enable us to mask the fax number when setting up the cover page and have us to choose a different number or an email address.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
    upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. turn off the advance settings for messaging notification and stick to basic

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Wanted to be able to see all the downloaded call logs on this page "Download History"
    Wanted to be able to navigate or access all the downloaded call logs on the Download History tab

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.

    36 votes

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  16. DLP to identify and block credit card information from being send via SMS

    2 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  17. It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.

    7 votes

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  18. Set International number (Philippines) to call Philippines Phone numbers as Local calls for RingCentral Australia accounts

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  19. We want to have a status dashboard just like your website but dedicated for our phone lines.

    https://status.ringcentral.com/

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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