Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

510 results found

  1. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Allow Group/Team SMS Sharing

    Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.

    24 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.

    9 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. IVR for order status, sending texts and more interactive experiences.

    I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone number when the caller says "send chat" or whatever the prompt is. I wonder why that option is not available for their customers. Companies have been using those features for years and they are now outdated, but we still don't have those features available to us. Having the ability to automate and integrate our phone…

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Auto text so I can go on vacation in peace.

    Add auto text when we are not at work. I shouldn’t have to send texts to remind my patients that I’m off after 5:00pm.

    1 vote
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Have a text message sent should there be a voicemail in a specific mailbox extension.

    It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. New RingCentral - no date stamp for text messages from the day of

    Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.

    113 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Text snooze, as reminders.

    Like emails we can snooze to receive an alert to follow up and contact.

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Disclaimer link to SMS texts

    As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. SMS Toggle ON/OFF at the the User Level

    Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.

    6 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Auto Response for Disable SMS

    Hi TeamPlease include a auto response for SMS disable that the SMS is not working for faield for clients SMS

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Add ability to limit text size or block images

    Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Ability to send SMS via gateway

    Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212@rcfax.com, to have a rctext.com or rcmms.com would be great. (But how could you charge for it to the sender lol. Probably why its not a feature to consider!

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Allow SMS Outbound Caller ID Change

    Feature that allows admins to change SMS caller ID for users.

    54 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Desktop App Text Messaging Export

    I would like the user to have the ability to export their Text messages with the meta data without being an admin.

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. much larger video file limit in SMS

    We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Central Location/hub for SMS and Voicemail

    Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Attaching pdfs to the text messages

    When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

    33 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Add Message like features to SMS Threads

    We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Bulk Text Messaging To Alert All Clients At Once

    As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
1 2 … 17 19 21 … 25 26
  • Don't see your idea?