12731 results found
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Call Log Report for External Numbers (forward calls)
Generate an accurate call logs that includes results for call forwaded to an external number
1 vote -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
Call Recording Prompt setup
Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.
5 votes -
Ability to toggle off the email notification received by the main super admin for account changes
Ability to toggle off the email notification received by the main super admin for account changes
1 vote -
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need t
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need to edit some information.
1 vote -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
11 votes -
select multiple messages
mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.
Current Problem:
Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.
Proposed Solution:
Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.
2 votes -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
TCR Application requirements update for outgoing SMS (Non-Marketing Businesses)
Update the TCR application for existing RingCentral customers (or all) to enable opt out of marketing (consenting to not selling to customers for each number on account) if we don't directly engage customers (e.g. deliver technology support services). This is common and usual practice for U.S. federal subcontractors whom provide support services and knowledge capital services to the larger established defense companies (e.g. Prime Contractors are required to have a website to win any government contracts, but not subcontractors pending nature of work). In short, the U.S. Federal Gov't actually prohibits via legislation for fair practices to enforce strict procurement…
5 votes -
Email notification for changes on the account
The ability to disable email notifications for changes made to the account.
5 votes -
disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Add an option to use an existing license when they are available rather than only offering to purchase a new license
I have spare local numbers in inventory. I tried to assign one to a site and received the pop-up telling me this site has no available licenses and offering for me to purchase a license. I checked and had 21 available licenses on another cost center. The option to transfer a license is buried deep in Cost Center and finding a KB article on how to do this is a job, I never found one. It feels like the option is buried intentionally to encourage new purchases but that adds to license creep.
Since the system does prompt to buy…
3 votes -
IVR Multi digit
The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.
1 vote -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
24 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
103 votes -
Super Admin Ability to Update the Security Questions for all the user in one time setup
We need to update security question for 4000 Users is something quite difficult you have any options on ringcentral whether super Admin can update all security questions in single shot?
3 votes -
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
1 vote -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes
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