10985 results found
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recording
phone calls recorder
1 vote -
Status - Working hours
It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.
1 vote -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
3 votes -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
2 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity…
2 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
10 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…2 votes -
name direct numbers
I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.
This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.
1 vote -
Automatic Deletion of Call Logs for Common Area Phone
Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.
2 votes -
Disable the Call Logs on Common Area Phone
For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.
2 votes -
Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
16 votes -
Easy way to remove Sync contacts on Mobile phone
We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app
1 vote -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
7 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
10 votes -
Inbound SMS integration
Please make inbound SMS text messaging included with the plans for purposes like 2 factor authentication codes. Like phone.com, inbound text messaging works automatically without doing anything but they do need to register for outbound text messaging.
1 vote -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
3 votes -
creating or editing tab names under contacts
creating or editing tab names under contacts
4 votes
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