12731 results found
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Manually provide call recording disclaimer and record all calls
So you are telling me if I turn off Smart ACR, I have no choice but to have the disclaimer play automatically for every single call and there is no way around that? When I first onboarded, they told me there was a work around. If there is not, I was given false information prior to signing the contract.
Wants to have a feature to do manual call recording, disclaimer, or manually provide it to their client or customer,a nd make sure that all calls are still recorded in the system
1 vote -
Trigger by minutes of wait/hold in RingCentral SMS Automator
When on hold for a minute customer would like to automate SMS to send the caller SMS providing options depends on their company preference (Trigger is not available on RingCentral Automator)
1 vote -
Silent Incoming Call Notification
The Mobile App should provide an option for Silent Incoming Call Notifications, where the incoming call pop-up is displayed without playing a ringtone.
Alternatively, the app could allow users to upload custom MP3 files as ringtones, enabling the use of a silent audio file to achieve the same behavior. This would give users flexibility to configure their preferred notification style.
1 vote -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
15 votes -
The ability to generate a report for users who logged in or did not log in on the RingCentral App.
The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.
5 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
10 votes -
Outbound Caller ID for Extension Name
We would like to have an option to enable something on the account so the name of the extension calling will show as caller id so our clients will know who is calling. When calling out, it should show the caller ID name, the caller ID number and the caller ID specific on the name of the extension calling. Or you can just add more characters on the caller ID name
1 vote -
Be able to monitor how fast SMS/Text messages are being resounded to by employees
If we cannot for privacy purposes be able to monitor the actual messages, we should be able to monitor at least how quickly they are getting responded to.
1 vote -
Ability to track users activity
Ability to track users activity including
- All the changes made.
- All the things that was viewed on admin portal.
- Device use to login.
1 vote -
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
1 vote -
Add Location in Call queue display settings
Location should also be an option in the display settings of call queues
1 vote -
Disable missed call alerts from the call queue even though DND is activated on the device
Disable missed call alerts from the call queue even though DND is activated on the local device
1 vote -
deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
2 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.23 votes -
Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Request to allow address information in the Name field during Personal contact import.
The current system rejects this format, for which is an issue for customers who use addresses as contact names.
1 vote -
Change the name for the numbers in the RC app when choosing the outbound caller ID
We are using the RC app for some time now, every time we try to call outbound and choose what caller ID to use it only shows the number as Direct number, primary number, we would like to be able to set a name for the number so we can easily remember which location the number is assigned to.
1 vote
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