12973 results found
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Able to have beep sound for unread voicemail
Wanted to have a beep sound for any unread voiceamil on the deskphone
1 vote -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
1 vote
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Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
Update to TTS Voice
The TTS voice sounds very robotic and hard to understand at times. With all the advances in AI, there should be some way of improving this. Not looking for anything hyper realistic, but I think anything would be an improvement over the current one.
3 votes -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
2 votes -
Advanced Call Queue Reporting for Missed Calls
The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.
Proposed Enhancement:
Missed Call Consolidation
Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.
Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.
7 votes -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
Mass import phone numbers for call rule
To create a call rule where certain Contact phone numbers calling in go directly to a specific voicemail. There are hundreds of these phone numbers, so adding them one at a time to the call rule is not feasible.
3 votes -
User Group Manager should have an option to download call logs of the User Group.
There should be an option for the user group manager to download call logs of the user group members not just the access to view it.
2 votes -
Multi language for voicemails and AI summaries
Voicemails transcripts and AI summaries should automatically recognize English and Spanish
2 votes -
Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server
The RingCentral desktop app in Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server environment has no option to use the headset control; like the RingCentral web app.
2 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
3 votes -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
3 votes -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
7 votes -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
AI Assistant extensive notes
We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.
We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.
Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?
3 votes -
rearrange or customize icons in the HU
Ability to rearrange or customize icons in the HUD.
3 votes -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
2 votes
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