10984 results found
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Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
2 votes -
Request for Improved SMS Number Management
This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.
In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.
We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…
2 votes -
Bulk SMS using mobile app
Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.
2 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
Sending SMS from Different Numbers on the Account
It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls
1 vote -
Huge Volume Fax using Email to Fax
Option to be able to send Huge Volume of Fax when using Email-to-Fax service. Whenever sending 150 pages up via email-to-fax, it fails.
5 votes -
Request to used other extension Primary number for Outgoing Fax
Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Faxing Out Fillable PDF forms
Customer can fax a PDF Fillable Form.
2 votes -
Ability to add paging extensions to Presence settings of user extensions
Feature Request: Adding Paging Extension to the presence settings of user extension
Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.17 votes -
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
18 votes -
Ability to identify existing customer
Customer wants to know if their callers are existing customers or new customers on the incoming call information.
3 votes -
Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
3 votes -
Ability to login on the app for a Call Queue extension
It would be great if we have the ability to login a call queue extension on the RingCentral app.
4 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)2 votes -
Presence status on Plug-In not in sync
When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).
16 votes -
Split internal and external call recording options - ACR
Customer(s) would like to differentiate between internal and external calls for users when auto call recording.
3 votes -
Caller ID name support on mobile numbers
Customer wanted to show their caller ID name even when calling mobile numbers
82 votes -
Support case overview for entire group of federated accounts
Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?
2 votes
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