12973 results found
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Third Party Expansion Module for Rental Phones
Ability to add third-party expansion module to rental phones.
1 vote -
Have the option to add background music to an IVR Prompt in the admin portal
Have the option to add background music to an IVR Prompt in the admin portal
1 vote -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
12 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
18 votes -
Adjustable Que "Time Limit"
Add a timer function that can be adjusted by the member or admin to allow someone to set a timelimit to automatically remove themselves from que after 8 or 12 hours. Our member remember to log into que "normally" but forget to log out after a shift because ... well lets face it their mind is on going home at that point. So if they could select a timer before entering que for an adjustable time or even a set time 8hr, 12hr, or indefinate that would leave one less thing for human error.
2 votes -
Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
2 votes -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes -
change hold music in call queue
I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.
1 vote -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
5 votes -
RingCX unmute author
Hello RingCX Developer Team.
Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…
8 votes -
Feature Request: Audit Trail Access for Users with Assigned Role Domains
Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.
Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.
For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.
3 votes -
Feature Request: Separate Permissions in Roles for Monitoring Groups and Call Queues
Currently, in EX Roles, the ability to edit, change, and delete Monitoring Groups is bundled with permissions to create, edit, and delete Call Queues across the account. This creates a challenge when trying to grant users specific administrative access without unintentionally expanding their scope.
Please consider separating these into two distinct permissions within Roles:
- One permission for creating, editing, and deleting Monitoring Groups
- A separate permission for creating, editing, and deleting Call Queues
This change would enhance security, administrative control, and flexibility when assigning roles to users with different responsibilities.In many organizations, the teams or individuals responsible…
3 votes -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
6 votes -
Notification for Returned Missed Calls
Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.
6 votes
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