11256 results found
-
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
6 votes -
Call recording auto pause when sharing sensitive inform for PCI compliance
We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI
6 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
28 votes -
No access or no permission to login if they are outside the office network
Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
It should only allow the users to login within their office network only.6 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
144 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
115 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
15 votes -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
14 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
15 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes
- Don't see your idea?