10995 results found

1. Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the application initiated an update, causing operational delays.

   Proposed technical enhancements include:

   Update Scheduling:

   Provide a UI/UX component where users or administrators can select predefined update windows, such as outside business hours (e.g., 10 PM to 6 AM).
   Implement an API endpoint for administrators to manage update schedules for multiple users within an organization.
   Leverage local system scheduling utilities to enforce the update timing on the desktop app.
   Advance Notifications and Deferral Options:

   Display notifications at least 24 hours in advance of a pending update, detailing the update version and key changes.
   Include options in the notification for users to:
   Install immediately.
   Defer to a later time (e.g., "Remind me in X hours").
   Schedule for a specific time within an allowed timeframe.
   Fail-Safe Mechanism:

   For critical updates requiring immediate application (e.g., security patches), ensure users are provided a shorter but customizable window for installation, along with a brief explanation of the urgency.
   Admin Override:

   Enable administrators to enforce organization-wide update policies via the RingCentral Admin Portal, including mandatory update times or blackout periods when updates are prohibited.
   Technical Justification:

   Forced updates can cause disruptions in business-critical workflows, particularly for users in live calls or meetings.
   A configurable update mechanism aligns with best practices for enterprise software, enhancing reliability and user control.
   These changes would minimize service interruptions and improve satisfaction while maintaining application security and performance standards.
   Expected Outcomes:

   Improved operational continuity during business hours.
   Enhanced user experience through reduced interruptions.
   Administrative flexibility in managing updates across the organization.
   Positive perception of RingCentral as a business-oriented, user-centric platform.

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the… more

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2. favorites on top tab

   In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts

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3. option to enter the employee ID on the message only before leaving a voicemail

   customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail

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4. Phone number on the account should be changing/refreshing monthly.

   Phone number should be changed monthly to avoid spammers.

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5. Connect one company to another to see agent availability status

   We have a partner externally and wanted to see the call queue availability status to be able to transfer a call to any available agent.

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6. Call Logs

   I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.

   Here is a scenario which is not clear from the logs.

   I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.

   It is not possible from the logs to see which rule as precedence over the other rule.

   Please see the snapshot below the logs are having limited information and the same is not clear.

   However in Cisco Call manager the logs are very descriptive and we can find out all this information from there easily.

   I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.

   Here is a scenario which is not clear from the logs.

   I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.

   It is not possible from the logs to see which rule as precedence over the other rule.

   Please see the snapshot below the logs are having limited information and the same is not clear.

   However in… more

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7. Capability of the User to use Multiple Site Caller ID

   Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number

   32 votes

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8. Allow disabling and enabling the Robocalls on local numbers for the entire account

   The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.

   2 votes

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9. Option to Select Personal or Company Emergency Response Location (ERL) During User Setup

   Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.

   When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing and managing ERLs, preventing the company ERL list from being overcrowded with personal user locations.

   Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.

   When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing… more

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10. Add more custom rules schedules Monthly/yearly etc

    instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc

    2 votes

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11. Webinar set attendee to panelist

    A feature in which the host can promote an attendee to panelist in RC webinar

    4 votes

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12. Call queue call member priority

    I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup

    3 votes

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13. By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    5 votes

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14. Bulk desk phone activation for all extension
    1 vote

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15. Super admin can get an access on meeting recording hosted by other users/ extension

    Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.

    7 votes

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16. Mask inbound caller ID

    Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.

    10 votes

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    1 comment  ·  Application  ·  Delete…  ·  Admin →
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17. IVR Editor Phone Tree Name to Expand

    For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.

    3 votes

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18. Suggest a "go back to previous conversation" button, to return to a previous conversation

    Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.

    Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up the engagement.

    Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.

    Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up… more

    3 votes

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19. Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.

    Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.

    4 votes

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20. Option to enable or disable two factor authentication for desktop app and mobile app

    To have the option to enable or disable two factor authentication for desktop app and mobile app

    4 votes

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