13289 results found
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Dial-by-name directory when extension names have teh same last name
We have 2 extensions with the same first and last name. Please make it so that we can select who will be announced first when using the dial-by-name directory
3 votes -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
4 votes -
Have the ability to retrieve faxes that have not been received in the past weeks
we get faxes every DAY.. missng from 06/05 till today
how can I retrreive? what went wrong
we are in business, missing faxes not acceptable3 votes -
removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app
Deskphone Pairing Enabled:
We answered the call through the desktop app, but the deskphone still logged the call as a missed call.
Mitel has confirmed this is expected behavior — since the deskphone rang, the device logs the call as missed even if it was answered via the app.
Feature Request:
Would it be possible to introduce a feature that removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app? This would help avoid confusion and ensure missed call logs accurately reflect unanswered calls.2 votes -
Limit the fax feature and outbound calling of other numbers that is assign in 1 extension
Customer would like to add more numbers in 1 ext but limit the fax feature and outbound calling of other numbers that is assign in the ext. Some are for fax only and some are for outbound calling only.
2 votes -
lock phone request and just dial 911
lock phone request and just dial 911
1 vote -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
5 votes -
DND on Hot Desk phones should reflect in the call queue status of the person logged in
When users are logged in to the Hot Desk phones and then set it to DND, the status of the user in the call queue does not change. It only changes when the phone is assigned to the user directly. It does not synchronize with the user's status as the hot desk phone is not directly associated with the extension. The RingCentral System should be able to allow the hot desk phones to synchronize with the user's status in the call queue for them to not have to log in to the application or web portal every time they need…
4 votes -
Voicemail call notification
When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.
3 votes -
Call pick up notifications
Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up
9 votes -
call recording time on server
Hello, due to privacy purposes and confidential client information being stored on your server, we request all call recordings to be deleted that are older than 24 hours.
2 votes -
Ability to reroute the caller back to company greetings from the announcement only extension
We are wanting to make it so when a announcment only message is played it then reroutes to the main greeting so the caller can select a different option instead of just hanging up
1 vote -
To have an Optical Character Recognition feature
Option to have an Optical Character Recognition (OCR) feature that reads handwritten documents and sends them as a file.
1 vote -
Option to add a call queue extension as co-recipients to message-only extensions in admin portal
It would be helpful to have a call queue available option as co-receipients in Message-only extension under Voicemail & Notifications. Admin portal system only shows users extension as available option.
1 vote -
option that no longer requires us to change or edit the their IVR that are tied up with their newly created call queue.
Requesting a feature where all call queues thar are tied up to our existing IVR should be automatically updated once it has been replaced by a new call queue.
1 vote -
Reduce number of rings before trying to the next member
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
There should be an option to set Number of rings before trying next member to 1-3 rings instead of by the default minimum rings of 10, to make sure the agents can answer calls quickly.
1 vote -
Reduce the wait time in the ring settings
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
1 vote -
Caller Identification for Forwarded Calls
Description: (User Call Handling)
We would like to request a feature that allows the receiving party of a forwarded call to be notified of the original extension or number the call was intended for including the caller ID. This would help users understand the call’s origin, especially in environments where multiple lines or departments forward to a shared destination.Use Case:
When a call is forwarded—whether through call forwarding rules, ringgroup routing, the final recipient currently has no visibility into which extension originally received the call. This can cause confusion, delays in handling the caller, and difficulty in providing proper…1 vote -
Ability to route the call to the call queue member who has answered the fewest calls.
Ability to route the call to the call queue member who has answered the fewest calls.
For example: If agents 1, 2, and 3 are part of the call queue, and agents 2 and 3 have answered 5 calls each while agent 1 has only answered 2 calls, the next call should be forwarded to agent 1 regardless of whether agent 2 or 3 has more idle time.
3 votes -
Live monitoring from RingCentral Admin portal of a extension/user.
My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.
8 votes
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