11761 results found
-
Disable Caller ID Name on User Level
Please make it so that we can disable or set the Caller ID Name blank for each user extension.
The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.2 votes -
Auto Download Received Fax
Implement an option for automatic daily downloads of received faxes.
6 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
3 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
22 votes -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
Outage/ Maintenance Notification on RingCentral Application
Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.
2 votes -
Custom cover page to show recipient fax number
When using a custom cover page it should show the recipient fax number.
16 votes -
Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation
Request Summary:
This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.Business Impact:
Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
Reduced Support Requests: This automatic process…4 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
7 votes -
Custom role
Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.
3 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
2 votes -
On-demand call recording ability to record the call while still connecting to the dialled number
On-demand call recording ability to record the call while still connecting to the dialled number
2 votes -
Use the MVP Number as the caller ID.
We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.
2 votes -
Option to Add a Greeting
We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.
For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.
2 votes -
Ability to share VM already received to co-recipients
Ability to share VM already received to co-recipients not just future incoming VM's.
1 vote -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
1 vote -
call pop out
Why do I need another window when making a call from the desktop app?
Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.
1 vote -
Compose/New Fax Number Selection to Match Dialpad Caller ID Selection
Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.
1 vote
- Don't see your idea?