12362 results found
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Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call
Currently, when a user misses a call and the call gets forwarded to an IVR, call queue, or another extension, the system only displays the original caller’s number. There is no visibility into which user or extension initially received the call before it was forwarded. This lack of context makes it difficult for teams to track call flow, identify who handled the call first, or provide informed responses.
We request a feature that displays or tags the original recipient of the call (e.g., "Originally from Ext. 224") when it is forwarded to another destination. This information should be visible to…
1 vote -
Disable incoming calls Manually
I want the option to be able to disable/ enable incoming calls when i want. There are times when i do not wish to receive calls, and spammer, telemarketers, robocalls keep coming in and they consume my calling credits since unanswered calls also go to voice mail which further consumes my calling credits.
Please give us the ability to switch off incoming calls when it is not needed.
2 votes -
Support for Wider Range of Headset Brands
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Anker Headsets supported in the near future.11 votes -
Callers in the call queue that's has no caller id or anonymous calls should go directly to vm.
Callers in the call queue that has no caller id or anonymous calls should go directly to voicemail so we can give them a call back, instead of blocking the number
1 vote -
3-way calling or merge icon is not available in the RingCentral Keypad app
3-way calling/merge icon is not available in the Keypad using the app. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available after calling the party and really small.
1 vote -
Include Cisco ATA 191 for Multi-Devices
They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes
11 votes -
Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers
We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.
Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.
However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…
6 votes -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
31 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
11 votes -
Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)
The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
It might also apply for the .HEVC video formats.
The suggestion is to have the RingCentral App to process and display them as native images in the chat.14 votes -
Multiple Device Log - In per User Extension using Ring Central App
We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.
13 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote -
Automated calling feature
user wanted to have a feature that will automatically call list of numbers and will prompt a specific message if answered and if goes to voicemail
1 vote -
Capability to ring the user extension or route the call directly to the voicemail
When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.
1 vote -
Ability to Forward Extension to Queue Without Causing a Loop
the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.
1 vote -
New Message Teams Not Showing in Mobile App
Right now, when you create a new Message Team, it only shows up in the Desktop App. It does not show up in the Mobile App. In order to see it in the mobile app, you have to send a first message to the Team with the Desktop App. Only then does it become visible in the Mobile App. Please change it so that newly created Teams are visible in the Desktop App AND in the Mobile App.
1 vote -
Allow new Teams to be added in the mobile app
Right now, when a new Team is created in Messaging, it only shows up in the Desktop App. It does not show up in the Mobile App... UNTIL you send the first message to the group using the Desktop App, then it shows up in both apps. Please allow new Teams to be visible in both the Desktop App AND in the mobile app.
1 vote -
uninstall specific versions of the RingCentral Apps in bulk
As of now, you can uninstall all the prior versions of the RingCentral Apps using PowerShell scripts. It would be better if there is a way to do a bulk uninstall of the RingCentral Apps but only for certain prior versions. Not all the prior versions.
1 vote -
On iPhone, when sign out the app,do not send me notifications if there's an incoming call.
Annoying notification when on vacation.
2 votes -
Automatic MMS Optimization and Expanded Format Support for Desktop App
equest Summary
The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.Requested Enhancements
Dynamic File Handling:
Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.Improved Error Messaging:
Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…2 votes
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