11342 results found
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Filter Out Internal Calls In RingCentral App Call Logs
Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs
3 votes -
Caller ID Filtering
Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.
Proposed Functionality:
- When a call comes in, the system prompts the caller to provide their Caller ID.
- If the caller provides the information, they are routed to the appropriate call queue.
- If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.
Thank you for considering this request!
3 votes -
Adding 2nd number for 2 factor auth
How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.
1 vote -
Ability to disable multiple outbound simultaneously
Ability to disable multiple outbound simultaneously or making a new call while on on going call.
1 vote -
Create Video Meeting through the Admin Portal
Customer would like to have an option to create a video meeting through the admin portal
2 votes -
Disable cold transfer.
Disable cold transfer.
2 votes -
Add outbound caller ID on the report
Add outbound caller ID on the report when you download user list.
2 votes -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
3 votes -
Make blacklisted international phone numbers easier for admins to identify
We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…
23 votes -
Features from Admin Portal to be available in RingCentral App
Features from Admin Portal to be available in RingCentral App, combining features in one app where they can also manage users, call handling of the company and others
2 votes -
Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
2 votes -
QR and/or Barcode on Fax cover page and header
Request for RingCentral to have a feature wherein a QR and/or a Bar code will be included on the cover page and fax header on each of the pages sent to the recipient wherein it can be scanned and view the company information.
2 votes -
Default new users to Standard (Role)
When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.
17 votes -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number
I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?
5 votes -
Super Admin customization role
Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"
1 vote -
Assign dedicated Fax number per site location
It is recommended to enable the ability to hear the fax tone when the phone number is assigned to a site extension, ensuring that customers are not confused.
1 vote
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