11001 results found
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Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
6 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…1 vote -
Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
Email to Fax for Email Addresses Assigned to Multiple Extensions
Summary
This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.
Current Issue
When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.
Proposed…
4 votes -
Include RingCentral Messages to Archive
Allow RC messaging to Archived
3 votes -
DND Presence Display On Sidecar
When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displayed as unavailable instead, which would save you a phone call and precious seconds spent on it.
7 votes -
Requesting International number w/o having a physical address in requested Country
Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
The Customer wants to be able to request an international request with their setup.2 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
2 votes -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote -
Call logs, SMS and voicemail can be access at one tab.
There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.
1 vote -
Outbound Calling to Premium Destinations _ BT Account
Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.
Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"
1 vote -
Customize the Users Role for Analytic Access
Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.
1 vote -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
1 vote -
Add expanded view under detailed call log for call queue
Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.
Please check comparison on the uploaded files.
4 votes -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
external call forwarded to call queue
Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue4 votes -
ability to ignore intercom
Need to have an option to ignore intercom calls
3 votes
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