11051 results found
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Ringcentral to offer Indian number as IVN and Global office
For customers to identify callers that are calling India conference bridge numbersCurrently, as per India Global Conferencing Bridge Service. Customers are getting CLI (caller id) as 16033XXXX, which is in line with IGCS product design.As per Telco Ops Team
India IVN numbers and any local India numbers are reserved for Premium Conference and Meeting numbers.NOTE: Currently our contract with the NEW provider is that numbers are exclusive for Premium conferencing / Meetings use only.
Unfortunately, we can only provide numbers from the current provider (exclusive for Premium conferencing / Meetings use only).
India local number that is not limited to…2 votes -
Enable editing of VVX450 softkeys
The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed calls" etc.An new call can be made by just dialling a number so this key is wasted.
5 votes -
No text labels or alt text for keyboard accessibility
Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.
4 votes -
Add Ability to Sort by Unanswered Calls
Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
5 votes -
Additional Transfer Option
Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.
1 vote -
Front desk user should have an ability to access only the auto receptionis
Customer requesting to have the Front Desk a capability to access Auto receptionist on the admin portal without changing their role to super admin
1 vote -
IVR that provides link when option is being selected
Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information
1 vote -
Recording message after customer has been put on hold
When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…
1 vote -
caller id w/ company info
For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.
1 vote -
External contacts in company directory
It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).
27 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more here!
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Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Text Highlight Color on RingCentral App(mobile)
When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?
2 votes -
reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote -
Multiple email to receive failed login attempt
Should be able to set multiple emails to receive failed login attempts on the online account
1 vote -
Custom rule for the whole call queue in general not multi site
Custom rule for the whole call queue in general not multi site
1 vote -
Key presses to stop and continue recording of the call
Key presses to stop and continue recording of the call.
1 vote -
Add Linkvil devices supported devices or devices with IP67 rating.
To support devices of Linkvil. Linkvil W611W Portable WIFI PhoneWiFi connectionIP67 rating (waterproof and dust resistant)
1 vote -
ability to log in to multiple devices using RC Phone without creating a virtual number
customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.
1 vote
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