11049 results found
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migrate or upload existing contact file of Mitel to RC
xfer service to ring central but unable to upload contacts from mitel database to RC , tried to upload contacts via UI of mitel to save contacts but not accepting file
1 vote -
may option to select preferred caller id before transferring a call
Need an option to select for the outbound caller ID when transferring the call to external number
3 votes -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote -
Saving contact calls in one master account
When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.
7 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Send fax using the fax contact list
When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.
4 votes -
Phone contacts sync with Microsoft Outlook
Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
4 votes -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
5 votes -
Add Logo to Caller ID Name
customer wanted to put a logo that will show up during outbound calls
4 votes -
Bulk anonymous texting
no one has it that I’ve found
3 votes -
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
3 votes -
RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...
...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.
1 vote -
Improve Message notification email format (SMS and Voicemail too)
I have configured RC to send new voicemail/SMS notifications to my email, which also texts my phone. My email apps and my phone text alert only show the first 100-200 characters without needing to click and scroll. If someone sends me a message like "No, 4:00" and I'm rushing to make a 3:30 meeting, it is unfortunate to have to tap / open / scroll to see that part. In all my programs, the message I receive looks something like:(New Text Message from (123) 456-7890 on 08/04/2023 6:15 PM) Text Message Dear my full business name, You have a new…
1 vote -
Bulk Request for adding more than 20 numbers to be added in the blocked calls
This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal
4 votes -
Enter Key in Phone App generates hashtag tone.
When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???
4 votes -
Share MAC System Audio
Need to be able to share MAC system audio on the RingCentral Video meetings. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
3 votes -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
17 votes -
Make the minimum password length 12 or more characters
This would assist in preventing bad actors from accessing the system and ensuring tighter security.
8 votes -
Contacts to show including voicemail message only extensions instead of showing it under "Other"
Current Behavior:Login to https://app.ringcentral.com/
Once logged in, click on Contacts.
Company contacts will show only user extensions. The rest will show under "Other".1 vote
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