13291 results found
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Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
32 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
5 votes -
New message indicator on collapsed file folder
In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…
6 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
Pre-recorded message to leave customers when calling out!
When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at that point.
37 votes -
add 'Select All' option to change Outbound Caller ID for all features at once
Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…
2 votes -
Remove email notification for users when admin change password
We would like a feature where we can disable the notification send to users when the admin change the password
2 votes -
Able to use substitute caller ID on a template
Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
7 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
21 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
Intercom feature for PBX federated accounts
Please extend the intercom feature to work across PBX federated accounts
6 votes -
Telus - Increase the limit from 4 free seats per user extension
The customer wants to have multiple users to use the same line using their Telus app without deauthorizing
1 vote -
enable HD voice option for RingCentral Apps
Having the option to enable the "enable HD voice" option for the RingCentral Apps under the Phones and devices in Admin Portal
2 votes -
Outbound call Recording in a ring group
Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.Right now we can pull up the outbound calls individually under their own extensions.
2 votes -
Porting in a google voice number
Allows a porting in of a VOIP account like Google Voice Number.
2 votes
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