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  1. ... speed dials into the system????. Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the phone that they can press, I am talking about the built in corporate directory list that is accessed by hitting the directory soft key. This has been on phone systems for decades and should be on Ring Central by default. Obviously there are way's around it…

    3 votes

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    Planned  ·  0 comments  ·  Admin →
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  2. Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical.
    Is this something you or someone at Ring Central can help with?

    9 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  7. The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.

    11 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  8. Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection within one function of the desktop app applied on all functions (i.e. if I set the audio/video device in a RCM session, also apply that to my 'phone' settings.The biggest win would be to autodetect that a preferred audio device is present and automatically put as the device for all functions in the app.Where this can…

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. ...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
    Contact Name: Isaiah Bryant
    Callback Number: (469) 983-3407
    Email: Isaiah.Bryant@vistracorp.com

    1 vote

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  10. We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

    1 vote

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  11. Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. I have a desk phone at the office and a desk phone at home. Currently the only way to swap the phones out is to log into the admin portal. I would like to be able to swap the phone on the actually desk phone.

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  13. Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the formatting is not shown prior to sending the message, and worse, there is no limit (that I have come across) as to how far apart these characters are in a message.My idea is to have an option to turn off the use of printable characters as formatting commands.Use cases:Copy/pasting a mathematical formula with multiplication. The * is not intended, nor should be interpreted…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.

    11 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where the call takes place.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.

    91 votes

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  18. It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. Useful to all in Canada and US that are tired of dealing with offshore idiots

    1 vote

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  20. Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security

    1 vote

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