12174 results found
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Uploading CSV file for Multi-Site Numbers Automatically
The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
1 vote -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
25 votes -
Increase the character limit of email addresses that receive faxes, texts, and voicemails
This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
2 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
20 votes -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Phones that help people with hearing disability
Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability
4 votes -
ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
24 votes -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
6 votes -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes -
DELETE PORTAL PERSONAL CONTACTS AT ONCE
Customer hasd 10,000 personal contacts and is requesting to have an option to delete all contacts AT ONCE in the portal / my extension page. They are able to export the contacts already but is now faced with the time consuming contact deletion of 50 per page (since the option of 100 and 200 gives them an erro"cannot be completed at this time")
6 votes -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
Live notification via Webhooks of Individual Call Queue Member Status Change
Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.
20 votes
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