9677 results found
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Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
5 votes -
Change gender of emojis
There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
16 votes -
Send Text to RingCentral Number through Email
Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers.Examples:##########@messaging.sprintpcs.com##########@vtext.com##########@txt.att.net
101 votes -
Money ring tone like it shows in notifications
I would like the money ringtone to sound when my phone rings with a business call from my forwarded ring central account. It is available for notifications but not for a ring tone.
1 vote -
Troubleshooting - save logs more than 48 hours
Support technicians always asked for call samples/logs that occured within 24-48 hours because they will no longer show on the RingCentral records. This is causing delayed resolutions to multiple issues that are being experienced by the users.RingCentral could have the logs to save logs that are more than 48 hours to troubleshoot the cause of the issues reported on the calls.
1 vote -
Limit number of calls presented to a queue
customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
1 vote -
Automatic call recording for calls originating from an IVR
We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.
2 votes -
Splitting Audio
There is no way to split audio or set up a “ride along” situation for training purposes.
3 votes -
prevent users from switching to DND
We would like to prevent call queue members from switching status to do not accept calls or DND
23 votes -
Ring Central error codes need to be redone.
The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…
2 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
108 votes -
Add "Group or Queue Membership" to User details
It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.
1 vote -
Listen to the entire Message/Prompt before selection
Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.
7 votes -
Incognito Incompatible with Dark Mode
My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.
There is no dark mode available on Incognito Chrome.
Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.
2 votes -
Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…
79 votes -
Enable P2P video between Polycom VVX and CCX series phones
My company has about 2,500 Polycom VVX 601 phones, all equipped with a Polycom video camera for P2P video calls. Polycom is no longer making the VVX series phones, so we're unable to get new phones for new employees, or replacements for broken phones, so we're starting to purchase CCX series phones.Currently, you cannot make a video call between a VVX and a CCX phone. You can make VVX to VVX video calls, and CCX to CCX video calls, but you cannot make a video call between the two series.This lack of interoperability is hurting the value of the phone…
3 votes -
See scheduled meetings farther into future on mobile app
I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via the mobile app.
1 vote -
Block inbound calls that are forwarded to the RC numbers
Inbound Calls to the RC numbers can only be filtered by the phone number and there is no way to stop receiving calls that are forwarded from another carrier.Hoping that we can have a feature that can detect forwarded calls and let users decide to block or accept them.
1 vote -
Enable phones to call deaf persons on RELAYUK 18001
Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.
1 vote -
Make it easy to differentiate and sort by number receiving SMS/text
As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texting. One may be used for real estate for sale. Other maybe used for landscaping company, other could be used for boats for sale. Other apps we have used like Phoner let you switch from inbox to inbox based on number texted. Another app TEXT ME let’s you assign a color to the number. So if…
3 votes
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