13293 results found

1. Ability to differentiate internal calls to internal transferred calls

   when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature

   2 votes

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2. Use External SMS/ Phone app for RingCentral messaging or calls

   Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the person liked the message - example - Liked "whatever message was sent".

   Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the… more

   2 votes

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3. CISCO CP Series - Firmware Update 12.0 Above

   There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.

   5 votes

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4. Enable Multiple Group Managers

   At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

   22 votes

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5. Shared SMS were multiple users can receive and send SMS on specific number

   Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

   1,446 votes

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   Implemented  ·  342 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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6. Add Shared line on a User Extension's Call Handling.

   The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.

   3 votes

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7. Live Report License assignment/management

   Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.

   3 votes

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8. (via Jupiter/mThor) Allow manual conference call to continue after host drops

   Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.

   13 votes

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9. Grouping Contacts within RingCentral App

   There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.

   8 votes

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10. Auto retry failed faxes when getting a busy signal

    . This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.

    2 votes

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11. Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

    We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on

    9 votes

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12. MVP Desk Phone License With No DID

    Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.

    19 votes

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13. to be able to create group dialing and add in RC app

    option to create group, then add the group in RC app for quick dialing

    1 vote

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14. Call flip to cell phone number

    A feature in which a call can flip to a set cell number

    1 vote

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15. Change Incoming call screen display for iOS device

    Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.

    1 vote

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16. Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members

    Expected Behavior:
    - Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add members

    Current Behavior:
    - Only Admin of the RingCentral teams have option to add new members
    - Guest are only able to view the Teams settings but no option to make changes

    Steps to replicate
    1. Login to RingCentral app
    2. Select a Team(Glip Group)
    3. Select 3 vertical dots > View Profile
    4. Team Admin Settings

    Request is to have option to allow guest members to be able to add new members and select which guest members can do the adding

    Expected Behavior:
    - Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add members

    Current Behavior:
    - Only Admin of the RingCentral teams have option to add new members
    - Guest are only able to view the Teams settings but no option to make changes

    Steps to replicate
    1. Login to RingCentral app
    2. Select a Team(Glip Group)
    3. Select 3 vertical dots > View Profile
    4. Team Admin Settings

    Request is to have option to allow guest members to be able to add new members and select… more

    1 vote

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17. @mention to include just the first name in Glip

    Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.

    7 votes

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18. Increase/decrease padding as you zoom in/out

    I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.

    6 votes

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19. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is forwarding the calls to themProblem: Presently, RingCentral only shows the extension number of the original called party to coworkers added that have been added to call flows and/or to forwarded parties. We do not show the name of the original called party. Since many users don't pay attention to extension numbers coworkers and forward recipients are answering the calls as though it was a direct call to them which causes confusion for all parties. Feature Request: Display the name of the original called party in the screen pop and in the active call window so that coworkers and forward recipients know how to properly address the call. Mimic what we are already doing with Delegates because it works well in Jupiter, mThor, and on Deskphones.

    Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is… more

    7 votes

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20. Ability of the message-only-extension to receive SMS

    it would be best if we have the option to use the message-only-extension as the fax and SMS recipient

    2 votes

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