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  1. Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

    1 vote

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  2. this is on all other software as Teams, Skype

    21 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  3. Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.

    2 votes

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  4. It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.

    4 votes

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  5. So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen with only like 35 characters to a line. When these task replies are anything but very short blurbs (as they often are in our workflow), it becomes difficult to try to read them in this menu and I have to resort to looking at the Team view that will contain every reply to every…

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…

    3 votes

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    Implemented  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenting w/in the task to keep a record)

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Many employees in the modern workforce are traveling or moving around working on their Mobile but STILL want their team to know they are ONLINE / Available to be reached. Currently if you are working on the RC MOBILE APP, if you simply move to a different app (like taking a call or email) if instantly shows your Presence dot as Offline: A gray dot. This is NOT how it works on the RC desktop app or browser whereby it only goes to OFFLINE (gray dot) after 15 minutes of being inactive (meaning not in the RC app). The mobile…

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    29 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  11. Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].localityStringaddresses[type eq "work"].postalCodeStringaddresses[type eq "work"].streetAddressStringThis would help organizations that span multiple cities be able to use Azure AD auto provisioning on new accounts in the matching area code that matches the city or zip code instead of first available which might not match at all

    2 votes

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  12. We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which would be easier to catch.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. The RC App on Android has its own Bluetooth switcher that is separate from the Android system Bluetooth Switcher. When switching from handset to Bluetooth, this requires fiddling with both settings in order to connect the Bluetooth headset.Why can't the RC App just use the Native Bluetooth switching tool on Android?

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. 4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.

    1 vote

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Customers can use the SIP devices they already have for their RC account

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.

    16 votes

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  18. For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.

    1 vote

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