9223 results found
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Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.
Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.
1 vote -
Block callers from Exchanges within area codes
Block callers from All Exchanges within an area code. 913 521 XXXX.
1 vote -
Private Messaging to a Team
I would like the ability for anyone in the organization to send a message to my Service Desk team, that would only be visible to the sender and the team. I want the user to select the team from the directory, and I want my Service Desk Team to all be able to all respond to messages sent to team.Right now the only way to accomplish this is to have every employee create a message to each individual on my team.I don't want to use a team that everyone is a member of since some communications with the Service Desk…
2 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
3 votes -
Meeting Invite Template Customization (Google Calander)
Problem StatementsThe default RingCentral meeting invites template for a scheduled RingCentral Meeting for Google Calader is not usable at all.It provides a very long list of iPhone specific access numbers; irrelevant in most of our meetings;It provides a very long list of local access numbers -- I have to delete most of them to make my own local number standout;The overall look of the template is not professional enough for our use.I want one link "Click here"I have the entire sales team wasting time correcting the default message. SuggestionBest option: Let the user customize his own template.This request had 160…
2 votes -
Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time
Cisco Jabber recognises your location based on network info. If it's not a network it recognises, it asks you to define a new location. For example, if you're working 2 days in the office 3 days at home, then once you've added those two locations, it automatically recognises where you if the app uses that location to set the emergency location then it saves the user having to do it manually every time they log in and they can't make a mistake.
7 votes -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
RingCentral app doesn't display company name on inbound call
I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…
9 votes -
Intercom working on a group of extensions
Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).
6 votes -
Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
15 votes -
Recurring meeting option
With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
23 votes -
Called number as display in RC App
Cust is looking for a feature in RC App to display the Called Number instead the caller's Caller ID. This is because he has different number in the account and he wanted to know how to answer the call base on the Called number
2 votes -
Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
1 vote -
Status in search
If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.
17 votes -
Schedule status change at certain dates or times
It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily
8 votes -
Provide non-updating Desktop App versions on a download page
Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no longer provides these version.This is inhibiting speedy roll out of new versions, such as 22.1.4 that RC explicitly emailed our team saying it needs ASAP deployment to match new features like Location Awareness. Our support staff needs a more automated way to retrieve downloads and on-demand. We will only be updating as fast as RC permits ... which is not very…
1 vote -
Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup
It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
1 vote -
Call Screening option directly under Call Queue
We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.
4 votes -
Remove ability for user to delete a recording of their own
As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.
15 votes -
OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote
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