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  1. I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..

    1 vote

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  2. The Ringcentral desktop app is becoming cluttered and hard to use. We use it almost exclusively as a phone app and are happy with that. How do I remove features that are pretty much worthless to us, like the Resource Center? Is there any chance that you will make a way to deemphasize feature that are never or rarely used?

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.

    2 votes

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  4. In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

    8 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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  5. we want to request to have an option to see who/what an extention has sent via text

    5 votes

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  6. Request is to add the ability to assign/update site information for users.

    1 vote

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  7. Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.

    3 votes

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  8. Privacy. Nobody else really needs to know who the CEO is on the phone with.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.

    3 votes

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  11. Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.

    10 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end

    1 vote

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  13. This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.

    33 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  16. Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.

    5 votes

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  17. Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.

    4 votes

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  18. When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics

    1 vote

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  20. The text area for the auto-attendant is only two lines. This is not large enough for a customer to see the full text to speech message at a single time. This should be larger to accommodate a better UI/UX. Customer requested minimum of ten rows but ideally fifteen rows. Maybe 20-50% more columns too.

    2 votes

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