13294 results found
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SIP Setting information
SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.
1 vote -
User Template - use of number that are assign in Call Queue or other Site location
Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.
1 vote -
Copy the chat history/files/images from the Duplicated Teams
When the existing Team is duplicated, the current chat history, files and images should be duplicated as well to the duplicate/new team.
1 vote -
Forward call to another extension when same number call 3 times
Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension
1 vote -
Task Assignee look up
Within our company we create a task to check off that we submit patient admissions within a timely matter. It would be useful to look up all unchecked tasks by assignee. So that way we dont have to scroll all the way up looking for any unchecked tasks. It would also be helpful if after checking off a task I am not redirected back to the bottom and have to start scrolling up all over again to find unchecked tasks assigned to me.
1 vote -
Forward IVR to one of the company numbers.
On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.
1 vote -
disable the external call from limited extension/common area phone
would like the limited extension/ common area phone to have limited access for inbound and outbound calls (unable to receive external phone call and outbound call for external numbers unless its emergency 911)
13 votes -
Avoid pressing 1 when a que call is forwarded to a mobile number
Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
16 votes -
Call Queue Forwarding to and IVR menu
Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
15 votes -
RingCentral MVP Desktop/Web App Audio Source_Simplify
RingCentral MVP desktop/web app users are confused on what option will they set for the Input & Output audio sources. There are multiple options with the names of devices.
1 vote -
Port a Mobile Number
It is better also if we can port mobile numbers especially many would like to have that option
1 vote -
Allows users at least 3 extension to send mass SMS to all RC users using a click-able Tab on the App
They wanted to have a option or tab on the system that once they click that, it will send the SMS to all people that has RC SMS enable account
1 vote -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
107 votes -
Be able to handle multiple conference calls using deskphone
When the user is on a conference call, he should be able to take another call leaving the 2 person on the conference and continue the conversation. And the user would like to be be to junp from one conference call to another.
5 votes -
I am looking for a transcript of the messages within the internal direct messaging application
Wanted to access messaging transcript of a different user extension using RingCentral Application
5 votes -
Message Notification
When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.
15 votes -
Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones
We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the caller’s phone number. It is very confusing when we answer the phone expecting it was an internal call only to find an external caller. It appears that this was corrected for some other phone manufacturers, https://ideas.ringcentral.com/ideas/ENTCOM-I-48. Can you please correct it on the Mitel phones? We are using the Mitel 6940 phones.
19 votes -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
2 votes -
Having our meeting invites show a Mexico call in number
We would like the Mexican number to show in the body of the email as clicking on the link will introduce additional steps and some users may not have a data connection at the time of the meeting.So having a phone number that may be on printed out with a meeting invite is important, especially for the Mexican number.
1 vote
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