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11090 results found

  1. Mass calling

    Creating a message or recording for a phone call to be sent out among multiple people/numbers at once rather than having to call them individually about the same thing

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to hide icons Apps, Phone, Text, and Fax on MVP, Mobile app and browser for FinServ Customers with compliance

    This is a new customer and they requested these icons be removed like what they did for Messaging. They use Teams and have a Cisco PBX are do not want these icons as they confuse the end users. They will be using RC for Video and Audio conf but wanted the full Ultimate license so at some point they can from Cisco phones to RC. These icons prove also to be against compliance for many organizations as they don't allow SMS/Text and Messaging (most have Teams and it is locked down internally and with DLP enabled). Interactive Brokers is also…

    2 votes
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  3. Ability to hide Apps, Phone, Text, and Fax on MVP, Mobile app and browser for FinServ Customers with compliance

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Customized dialpad in desktop app

    When using the dialpad in the application, I should never have to leave that window to perform any normal phone based function. Buttons should be intuitive and common functions should never be hidden under a “…” More button. Most users will never use/need the “Video” function on a voice call and yet it is a central button on screen during a voice call, but the “Transfer” function that is very commonly used by most users is buried under “More”. Either let the user pick which functions are on the main screen and which ones are hidden, or add an additional…

    2 votes
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  5. Assign users to multiple sites

    Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Call Wrap Up time set to 2 and 4 minutes

    Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers

    20 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  7. Add Page count on fax when generating a report from REPORT>CALL LOG

    I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?

    19 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  8. overflow group for a specific date and/or time

    during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Ability to customize record call option in app

    Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Add Entire User Group to Primary Members in Call Queues

    Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.

    1 vote
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  11. Add Group Paging Names to Screen

    I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Button to mute phone but not all other notifications

    I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!

    1 vote
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  13. Add a Display name field to the Park Locations

    I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. history of direct messages

    I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Delete a text (for both sender and receiver)

    If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Ability to forward calls based on calendared events

    We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my adminstative assistant's extension. Is this possible?

    1 vote
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  17. Option for callers to enter extension number even if IVR menu is set-up

    The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.

    1 vote
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  18. Allow multiple instances of the Ring Central Desktop app to be launched

    Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempting to launch two (or more) instances of the Ring Central desktop app, nothing happens.

    1 vote
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  19. Text to GIF support

    We need to have text to gif support where people can send the link of the original gif and it automatically turns into GIF after sent.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Inbound caller id will show up as Anonymous or Blocked for External caller only

    Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only

    1 vote
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