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  1. As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.

    4 votes

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  2. Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  3. It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only see my texts that need to be addressed, rather than the entire list.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Need an option to prefix a voicemail when forwarding it.current options are:1. send2. change extension3. CancelThere are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country

    25 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

    16 votes

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  8. The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.

    97 votes

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    7 comments  ·  Other  ·  Admin →
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  9. A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.

    5 votes

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  10. On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.

    1 vote

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  12. Please increase the character limit on the "Name" field of the "Number Detail Page".

    3 votes

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  13. When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.

    3 votes

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  14. Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. ...meters are being met on the associated router. Open ports, QOS, Etc.. Pre installation actions.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. Feature request to make reports shared with all super admins

    2 votes

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  20. To have the ability for users when they're on vacation to set their vacation mode and if someone texts during that time the vacation response is sent automatically.

    22 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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