9222 results found
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Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA
Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…
69 votes -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Simplified Admin Portal
Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…
2 votes -
ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)
When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/
2 votes -
Sequential Rings
I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.
2 votes -
Option to schedule a text for a later delivery
Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.
8 votes -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
RingCentral Billing/Cost Analysis, Budgets & Alerts
Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…
4 votes -
Scheduling Function
Scheduling Function - plan and schedule messages in the future and create recurring messages to celebrate important dates. Push send once, and be worry-free while your marketing is executed!
5 votes -
Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone
I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
33 votes -
Eliminating multiple Direct numbers in the dial pad
When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)
2 votes -
Remove voice mail from email when deleting voicemail from phone.
A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
2 votes -
Warm Transfer/ ask first - as only transfer option
enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.
6 votes -
74 votes
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Automatic SMS replies
We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable it permanently. The other thing that would be really helpful is if there was an automatic outgoing message to anyone who sends us an SMS. This will insure that people will know they can't text us but still provides our business information for those looking.
1 vote -
Audio test feature RC app Windows
How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
1 vote -
Ability to turn off text notifications after hours & on weekends
We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
20 votes -
RC app search by department
In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.
43 votes -
Should be able to see Edit history of messages
AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central appif a person A speaks with person Bthen A says "ABCD"and B sees "ABCD"then after 1 hr or 2 hr's A changes the message using edit option as "XYZ" and then once if B comes back he sees "XYZ" instead of abcdand there is no way a track on the changed messages this can happen several times and leaves a impression that this leaves a wrong communication so it would be good if you provide nay…
5 votes -
Custom audio for call recording notifications
We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.
5 votes
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