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10771 results found

  1. RingCentral App: Reset Settings to Default Option

    The RingCentral App is very rich in settings.It would be great to have a "Reset settings to default" option to help in scenarios where users have changed many settings to the extent they cannot remember what changes were made and why the app is no longer working as it should.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Company Directory accessible on physical phones

    This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone. In order to have a "company" list, we currently have to utilize the personal address book and manually enter each entry into each phone. If anything changes(additions, changes, deletions), we have to manually change it in each phone. This can be very time-consuming to manage but at present is the only way to get a company directory…

    20 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  3. Notifications: Task assigned/reassigned to me

    Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
    Future Consideration  ·  18 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  4. Show Message has been deleted

    When in MVP a chat message has been deleted, this should be visible to users in the chat that a message has been deleted.

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  5. Provide a setting option so that all users in the call queue can view / hear voicemails.

    If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Submit invites for extensions

    Need to have the capability of resending invites for previouslyactivated extensions that are being reused

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Show the temporary numbers assigned to numbers being ported into RingCentral.

    Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Fix multiple issues

    The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Being able to disconnect other person or line on a Merge/conference call

    I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the line and we are done talking to one person and wanted to disconnect that line. That this feature should be carried over into the new Big R App. This is one of the main features that I and my assistant and colleagues are using. This feature is not on…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Supervisor or Group Admin should have access to recorded calls for their team.

    In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.

    13 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
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  11. Suppress notifications to users when template changes are made or pushed

    We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.

    24 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. change ring music ring central for Google extension

    Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention?Thank you

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Quick Replies available to unparked emails

    Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?

    2 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  14. Desk Phone Forwarding - Call Logs

    We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Calendar Tasks variable time settings.

    In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those types of repeat items. Also, if something needed to have a task scheduled for every other day instead of every day, other software allows every (2) days or however long the period between tasks, but RingCentral does not. Can this be changed to be further customizeable by the user?

    3 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
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  16. Incoming caller id will match the contacts added on the user when main number is dialed.

    Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed.The actual behaviors is when the direct number of the user is being dialed the save contact is showing on the display screen.Note: the actual caller is added on the contact list

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/

    BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Custom ring back time settings needed in Admin portal.

    We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Automatic Replies in Texts

    Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  20. Muted Conversation Improvement

    The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…

    6 votes
    Implemented  ·  0 comments  ·  Team Messaging  ·  Admin →
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