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  1. ...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
    with an auto 80 phone score. We have a lot of outbound calls that are
    marked as unknown or it is just the number. From what we have found this is
    really common and there is really no way around it besides paying your
    phone provider to show a better caller ID. I know our CNAME is set and we
    have been registered with all phone providers. What we want to know is if
    making a call…

    1 vote

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  2. When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

    1 vote

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  6. During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
    yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. CurrentlyYou can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one.ProposedCan we have a facility where the administrator of a 'Team' channel can delete all posts and contents of a channel in one step. We would have an option to delete every post, file / attachment or pinned item' in a channel whilst keeping the channel and it's members.Optionally a system were we could multi-select items from the channel and then press 'Delete' would be ideal.MotivationIn some of my Teams we want to remove…

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Ring Groups must ring on app. Essential for executive assistants.Ridiculous this is not already a standard

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.

    7 votes

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  13. We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. 2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  15. The ability to see which cost centres each licence is assigned to in the unassigned Extensions list. This will enable support to select a licence bought for each cost centre more easily. Currently, we have to go to Billing Items, find an unassigned licences and get the direct Line number, then go back and search for that number. This is a long process and leave room for error. THis is for all account Types

    2 votes

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  16. Ease of role out and management

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..

    1 vote

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  18. There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.

    30 votes

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  19. Need to have access for deleted text messages

    16 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  20. Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment

    19 votes

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    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
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