13296 results found
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The customer wanted to provision two lines using a rental phone.
The customer wanted to provision two lines using a rental phone
1 vote -
Call handling settings
Hi Team,Customer called in today because they are having an issue with the delays before a call is being routed to the Ring Settings Group. The customer has the "Tell caller they're being connected" feature off and only have the "Play music while connecting" turned on. However, the customer said that it's taking a while before the call to be routed to Ring Settings Group. I counted and it took 11 and 15 seconds before the call was routed to the first number under Ring Settings. Customer said it would be better if they will also have the option to…
1 vote -
Hide Contact Center Numbers from Being Used as Caller ID
We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within our inContact contact center and should not be used for making outbound caller ID's
12 votes -
Use Personal Mobile Numbers for Ringout Caller ID
Use Personal Mobile Numbers for Ringout Caller ID
4 votes -
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…
76 votes -
Customize the quick access buttons for call logs in the phone tab of the RC App.
It removes an extra click or tap from the Phone tab making it easier for the user to use his preferred communication method for a specific contact in the RC App.
2 votes -
Default greetings, hold and recording notification music
The customer would like to have an option to reduce or increase volume for all default screening, hold and calls are being recorded music/notofications.
2 votes -
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Call Rotation Missed Call
When a call goes thru a call queue in a rotation settings and a member was not able to answer, this will count as missed call which is should not count as missed.
5 votes -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
Gather Firmware files for the desk phones
Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices
5 votes -
Devices with expansion modules can't be members of a shared line group
Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
- Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group3 votes -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
2 votes -
Capability to check in SCP in users are using headsets and to know the make and models connected
Capability to check in SCP in users are using headsets and to know the make and models connected
2 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
4 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
3 votes -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
12 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
12 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
10 votes -
Poly Rove 30
The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature
2 votes
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