9677 results found
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I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...
...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
with an auto 80 phone score. We have a lot of outbound calls that are
marked as unknown or it is just the number. From what we have found this is
really common and there is really no way around it besides paying your
phone provider to show a better caller ID. I know our CNAME is set and we
have been registered with all phone providers. What we want to know is if
making a call…1 vote -
"ignore" button on Google Extension sends call to voicemail and is linked to the RC App?
When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.
1 vote -
Move Disabled user to Unassigned extensions
Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.
1 vote -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
Option to disable all email notifications during customer implementation phase
During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".
32 votes -
in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button
This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…2 votes -
Allow all posts to be deleted from a 'Team' in the RC client
CurrentlyYou can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one.ProposedCan we have a facility where the administrator of a 'Team' channel can delete all posts and contents of a channel in one step. We would have an option to delete every post, file / attachment or pinned item' in a channel whilst keeping the channel and it's members.Optionally a system were we could multi-select items from the channel and then press 'Delete' would be ideal.MotivationIn some of my Teams we want to remove…
4 votes -
Call Queue Lineup
Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.
4 votes -
Ring Groups to Ring on App
Ring Groups must ring on app. Essential for executive assistants.Ridiculous this is not already a standard
6 votes -
Sort caller ID/outbound call selections by NAME
Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
11 votes -
Option to Dock the HUD list
I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
7 votes -
Disabling HUD company-wide
We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
6 votes -
need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier
so one can see the time and date and phone is charged
2 votes -
Cost Centre added to Unassigned Extentions
The ability to see which cost centres each licence is assigned to in the unassigned Extensions list. This will enable support to select a licence bought for each cost centre more easily. Currently, we have to go to Billing Items, find an unassigned licences and get the direct Line number, then go back and search for that number. This is a long process and leave room for error. THis is for all account Types
2 votes -
RingCentral Windows Store version
Ease of role out and management
1 vote -
Add un-delete function
Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..
1 vote -
Provide a way to directly leave voicemails without first calling someone
There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.
30 votes -
Restore deleted text messages
Need to have access for deleted text messages
16 votes -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
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