13296 results found
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Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
55 votes -
to transfer voicemail to another deskphone
to transfer voicemail to another deskphone
3 votes -
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
1 vote -
Give ability to set an alternate park recall destination other than the original phone that parked it.
It's a problem that calls recall to a phone where someone may not be and then ends up in that user's voicemail. It would help if you could create a park recall queue group so that it rings several phones.
2 votes -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
2 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Microsoft Store
Make the RingCentral Desktop App available for download and install via the Windows store.
4 votes -
Option to Delete Default Team
Option to Delete Default Team
20 votes -
Caller ID for Multi-Site
We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.
14 votes -
Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…
1 vote -
Be able to receive voicemail from Message only extension through desk phones only
Be able to receive voicemail from Message only extension through desk phones only The customer doesn't want to receive voicemail attachments and notifications sent to his email address. They don't want their email to voicemail attachments and notifications to avoid accumulating space from their email account.
2 votes -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote -
call queue missed call push notification on mobile devices
The customer is interested in receiving push notifications on their mobile device for missed calls from the call queue. This feature would enhance their accessibility by providing alerts when they're away from their desktop or computer.
2 votes -
If a user is 'Offline' exclude them from the call queues they are part of.
This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when they are offline and would not be able to answer the calls that are trying to be automatically put through to them.
2 votes -
Ability to select Calls to Merge on RingCentral App
RingCentral appExample: 3 callsWhen several calls are on hold, the app detects the last call as the "Active Call" even if you hold the last call and go to the 1st or 2nd call. So when attempting to merge the 1st and 2nd call, it will still merge the 3rd call when the merge button is clicked on the 1st or 2nd call.
2 votes -
Unlimited Toll Free Minutes
It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes
8 votes -
An IVR prompt that will let the users listen to an extension voicemail message.
- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
1 vote
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