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11080 results found

  1. Suppress notifications to users when template changes are made or pushed

    We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.

    24 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. change ring music ring central for Google extension

    Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention?Thank you

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Quick Replies available to unparked emails

    Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?

    2 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  4. Desk Phone Forwarding - Call Logs

    We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Calendar Tasks variable time settings.

    In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those types of repeat items. Also, if something needed to have a task scheduled for every other day instead of every day, other software allows every (2) days or however long the period between tasks, but RingCentral does not. Can this be changed to be further customizeable by the user?

    3 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
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  6. Incoming caller id will match the contacts added on the user when main number is dialed.

    Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed.The actual behaviors is when the direct number of the user is being dialed the save contact is showing on the display screen.Note: the actual caller is added on the contact list

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/

    BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Custom ring back time settings needed in Admin portal.

    We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Automatic Replies in Texts

    Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Muted Conversation Improvement

    The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…

    6 votes
    Implemented  ·  0 comments  ·  Team Messaging  ·  Admin →
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  11. Send SMS Privately Out From Group Txt

    The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

    Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Add Anker device support to headset controls

    I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.

    6 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. Allow Super Admin to view group messages in Ring Central

    Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company

    6 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. Resize Call Window

    The customer would like to resize the call window to see who is calling them and remove the bunch of dead space in the app.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. create a group that contains multiple groups.

    is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. The same audio/microphone connection source for app and deskphone

    The customer wants to answer the call in the RingCentral application, but wanted to use the headset connected in the physical phone. Option to use one audio input for the RingCentral application and deskphone.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Play Announcement enabled on Stand alone app and web

    Customer wants to have the option for play announcement available for desktop application and web as this is an important feature on their end.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Globally Enable/Disable Headset Controls in RC App

    It would be great if there is an admin setting to globally enable/disable Headset controls ; this way, admins don't have to tell their each of their users on how to disable the setting

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Create shortcut key for Compact vs Full View in Jupiter

    This is not a customer request rather feedback on the app. We introduced the ability "New Phone experience" to reduce width of your phone window but requires you to manually move your windows size. Would be very helpful if there's a compact vs full view shortcut key.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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