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  1. The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the ability to be remote controlled from a computer, Sysco has teh same functionality. It would be nice if the RingCentral computer app offered the functionality rather than having to incorporate a headset.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.

    2 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.

    4 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. currently desktop version gives the ability to create custom folders where all chats can be added and moved to. Bring this exact feature to mobile for users with a lot of chats and teams being able to sort and filter these in mobile app

    5 votes

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  5. I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for the length of conversations.

    2 votes

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  6. Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included

    5 votes

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  9. We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.

    20 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  10. To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.

    2 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    58 votes

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  12. Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…

    6 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  13. It would be more convenient and helpful for all users if when we answer the a call, the "end call" button is placed on the first screen, not on the second screen. When we are super bush and continually on the phone, it would save a lot of time in the long run if it were on the first screen.

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.

    10 votes

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  15. Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further down in the alphabet to add a new person in the presence.

    6 votes

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  16. Currently messages error when internet connection is not active. It would be great to have an offline mode. Once back online it can then send the messages again. At the moment it just errors and the user has to remember to reset manually. Our competitors like Teams offer this.

    8 votes

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  17. customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Can easily check the call history on the phone device

    1 vote

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  20. It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.

    1 vote

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