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9677 results found

  1. Requesting to have feature to click to dial using spreadsheet

    11 votes

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  2. RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video

    19 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  3. The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number as the # won't save.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. SummaryI find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage both of these in blocks. This can be done be grouping data records (objects) by search conditions or with check boxes in the user interface.ContactsThere is currently no provision for removing "blocks" of contacts that are no longer useful. I would suggest that RC provide the ability to delete blocks of contacts by person, check box, or by…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Enable a bulk upload format/option for the ServiceWeb/AdminPortal to upload for the Substitute Caller ID function.There have been several users who have had this issue. Please update this as a feature add on or as and API

    1 vote

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  6. There needs to be an ability to save call log contacts to any contact list not just default to users personal list.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.

    3 votes

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  9. When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  10. Bulk User Upload will encounter problems when certain requirements are not completed.Bulk Upload User prerequisites: • Emergency Registered Location (ERL) E911 address • Make use of the unassigned extension first • Always get the fresh Bulk User Upload template from the web portal to prevent instances of a corrupted template Perfect world these prereqs would be the error message, saying these things need to be done first, as this would provide the customer information they need at the time they need it.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.

    14 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  12. According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.

    25 votes

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    Under Review  ·  7 comments  ·  SMS/Text  ·  Admin →
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  13. I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    70 votes

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    Implemented  ·  13 comments  ·  Application  ·  Admin →
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  14. To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. is it possible to have an option to export all of the E911 addresses we list?

    1 vote

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  17. If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space

    1 vote

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  18. Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.

    2 votes

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  19. We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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