11323 results found
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add a member to multiple call queue at once
add a member to multiple call queue at once
1 vote -
Create a web protal for the phones who can't use the app.
This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.
1 vote -
Provide the option for customers to stay on an older GUI of the RC admin portal
. This is for customers who only use the admin portal for fax and checking logs
1 vote -
Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable
For sales campaigns or business who depends on outbound calls, they may have phone numbers in their list that they need to call that are either disconnected, unavailable, or simply an invalid number. Most carriers would announce an error message depending on the status of the dialed number.
9 votes -
Optional separate ringtone for inner office calls
The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
6 votes -
View list of scheduled meetings WITHOUT connecting to third party calendar
For those of us who use a different calendar (e.g., iCal) or those who don't want to connect third party services, it seems really silly that you can't see your list of scheduled meetings by default. Not being able to see scheduled meetings without a calendar connection makes it tricky to find the meeting in order to launch said meeting... unless you have saved a copy of the invite somewhere when you first create the scheduled event (I assume?)Also tricky to make any changes to that scheduled meeting... I don't understand how this isn't already a feature!
17 votes -
Unread Messages Bubble is Gray
Phone and Text unread/missed calls are showing up with an orange number, but messages is gray. This makes it very hard to see unread messages if you don't hear the sound.
2 votes -
We would like the ability to upload an on hold recording to all our extensions at one time
We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.
2 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
Transfer Contacts from desk phone to App
I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app
1 vote -
Transfer Voicemail Message to another extension
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
11 votes -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote -
Decline an incoming call with a text message
Users have the option to decline an incoming call with a text message set to the caller.
1 vote -
Collecting customer feedback after a call or X amount of calls in the day
RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that has the feedback feature "on" , to ask the customer to wait after the call ends to stay for a brief survey. Either an automated satisfaction option of scale to 1 star(poor) to 5 start(best) with option to record a brief "voicemail feedback" if customer/caller chooses, such recorded feedback could be assigned to a mailbox email of a RC…
1 vote -
Creating new Contact Groups
In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.
25 votes -
Placing incoming calls on a park line automatically after a certain amount of rings.
We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
8 votes -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
9 votes -
When using the web version of RC - add a way to suppress background noise
When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.
2 votes -
HUD Ring Desktop Application Active Call - Privacy???
Using the ring desktop applications HUD, a receptionist when looking to see if a user is on the phone can also see who the user is on the phone with (Phone number + Name).HUGE privacy concerns. Why should any user be able to see who the CEO or Human Resources is on the phone with, name + phone number?Howcome access controls are not in place for this?
7 votes -
Soft phone integration with desk phone
Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App, both the App and my desk phone will ring.
2 votes
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