11323 results found
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all calls must be recorded automatically
cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.
1 vote -
Unsend and edit SMS
option to unsend or edit recent SMS, giving you the opportunity to fix a typo or pull back a message that you accidentally sent to the wrong person
1 vote -
It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available
If the customer is on vacation it would be better if there will be an automated text message for all of her clients reminding them that they will receive a callback.
1 vote -
Option to schedule the user invite email to be sent on a specific date.
I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…
9 votes -
SMS forwarding settings
Forward SMS settings
53 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
I need the same multiple numbers assigned to multiple users answered on the app
We are a phone room. I would like to hire more agents. The phone numbers are given to our lead vendors to transfer consumers. I need multiple agents to be able to answer multiple calls from the same numbers
3 votes -
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
2 votes -
RingCentral Phone for Alexa
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
3 votes -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote -
Screening, Greeting & Hold Music Directory Change
I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.
1 vote -
Add Calendar to side desktop instead of workspace
Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.
5 votes -
General Voicemail sent to all phones
Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that person is out, no one knows there is a voicemail to be retrieved.
5 votes -
Use RingCentral number to work with Venmo/other company (verification code sent to RC number)
One of our users need to use their number for verification with Venmo. When they enter their number Venmo returns an error message stating that it is not a mobile number.There are several FR's submitted https://ideas.ringcentral.com/ideas/ENTCOM-I-53 and based on the update, it was implemented but it seems to be not working still.Please check as customer needs this ASAP.
7 votes -
Launch an External App or Website for Incoming Calls - but not on internal calls
We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch
7 votes -
Remove the "Send an email when a phone is added" option
Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option
2 votes -
MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..
put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..
1 vote -
View/Export all extensions in a single screen/report
When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.
1 vote -
Suggested CRM Integration
Please consider integrating with Service Fusion CRM.
1 vote -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
1 vote
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