9204 results found
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Disable RC app status of DND for non admin.
To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.
11 votes -
Out of Office Auto Response
When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient
4 votes -
Remove user from Messaging without a RingCentral Extension
Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
4 votes -
Scan to Fax
Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.
10 votes -
"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
5 votes -
Call Queue ring simultaneously the overflow into another call queue simultaneously
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
15 votes -
Add ability to view Google Calendar in RC App
You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.
7 votes -
HUD should display incoming number, not name
The HUD used to display the incoming number. Now it just shows the user name.
1 vote -
Option to Automatically Forward Email to Group Chat
I want to automatically forward email to RC group chat
1 vote -
Call routing to Voicemail
Have the calls routed to voicemail first then have the option to answer the call.
2 votes -
Inbound: Toll-Free vs Local call graph
our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait for a reply from the account team.
2 votes -
Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.
2 votes -
Integrate RC Scheduler using outlook.com
We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
2 votes -
Ability to assign caller id names to call queue numbers
With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup removes the ability for one person to access the separate division phone numbers to call out on.A solution would be to allow for individual caller ID names for the call queue numbers as well as the company main.
8 votes -
Voice over built app not working on iphone after Ring Central upgrade was completed
There was an upgrade made by Ring Central and now the Ring Central mobile app has an issue because the operating system on her iphone (which is newer) isn't interfacing with the Ring Central app anymore. What this means is the voice-over feature isn't highlighting where the cursor is on the app anymore so my co worker can't use her mobile phone to receive or send calls through Ring Central anymore. This feature was working before the update was made and now the app is not accessible.
3 votes -
User Can Monitor Calls Even Without a License
Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
2 votes -
The ability to "turn off/hop out" of a call group without having to manually change the call group each time.
This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for it to not ring their phones unless they are filling in for the others. I was thinking maybe there would be a way to create a button or something to where they could mute/hop out of the call group so they dont have to hear their phones ringing all day.…
2 votes -
Add Conversation Stream to new ring central app
Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of teams)
3 votes -
A text to speech option on call queue like the IVR menu prompt
A text to speech option on call queue like the IVR menu prompt
11 votes -
Customize Voicemail Notifications
For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number.For additional security and privacy, there should be an option to strip the caller ID information and/or the caller's number from the email notification for voicemails.This control should be managed by the admin and be applied either account-wide or at the user level.
9 votes
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