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11090 results found

  1. Lock down domains associated with our Company & Reporting on it

    Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.

    16 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Email to fax - failed responses for errors

    The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Setup shared document/spreasdsheet feature in RC App

    A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. ability to see how long a user has been online but inactive.

    It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being able to understand patient complaints regarding our phone lines and the analytical provided by RingCentral is essential ensuring our office is performing at an optimal and satisfactory level. This would be applied to the RingCentral phone, app, and web.

    2 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    185 votes
    12 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Increase Maximum Callers from 25 in the Call queue

    -client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25

    9 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. The Call Queue Member becomes unavailable when in a meeting

    Call Queue Member becomes unavailable when in a meeting

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. add checklists to messaging

    It would be really nice to be able to create a checklist, or to-do type list in direct messages and teams. Maybe this could be implemented by adding the option for multiple check-boxes on a task?

    4 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  9. Auto created contacts from chats with AI identification

    The idea would be to use AI to improve contacts management and people efficiency... One thing I have found difficult since I joined RingCentral is to remember all the names and what people do as I have met so many people...IF when I chat with someone MVP could suggest and automatically create a contact I have been "In contact" and put a note of what we were talking about (like when you send a text and apple highlight and suggest to create the contact if it see a name). And then I could also go back to it and change…

    1 vote
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  10. Voicemail notification on Yealink 48S phone

    Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  11. Limit the number of voicemail messages allowed

    We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox is full (at the 40 limit), we want them to get a message that the mailbox is full.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add "Posted In" for Tasks in Android Mobile App

    When viewing Task details in the mobile app it would be noce to see what Team the task is associated with. This is available in the Windows and Web versions. But not available in the Android App. Please advise!

    2 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  13. Remove call announcement when transferring calls

    I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. need to be able to distinguish which line is being called

    My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Disable "block all calls" on system mailbox ext.

    We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Allow ring groups to see call logs

    When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Call queue call notifications, while busy

    The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.

    4 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. ENABLING COMPANY DIRECTORY SETTINGS

    We would like to enable the company directory setting

    6 votes
    Needs More Information  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Use JobNimbus app

    Add JobNimbus App to simplify my calls with their customer service software

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Global Missed Call notifications

    I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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