9204 results found
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Customer should have an option to choose monthly subscription online on FAX service
Customer should have an option to choose monthly subscription online. Preventing the system from locking into annual FAX plan and charging their card in one full year in advance.
1 vote -
Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Connect Next Incoming Calls Directly to Voicemail when engaged on an active call
want to send calls to voicemail automatically if I'm on a call
35 votes -
Ability to remove a number from an existing group SMS
Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
4 votes -
Real time call screening
I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…
1 vote -
Allow call queues to work with members that have both a main extension and a hot desk phone
Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…
2 votes -
Call Log for SMS
We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
11 votes -
Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call
When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call
9 votes -
the country number by blind transfers should be shown at the receiver phone
experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
1 vote -
Videos in Chat
It‘s useful to share video files from the camera roll. In many cases a video transports more information compared to a photo. Additionally the recording of a video directly for the chat should be available. All big messengers offer such features.
1 vote -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
3 votes -
Allow RingCentral to view shared contacts on a GMail account
If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have access to it. This allows for a clean list of contacts for the employee and employer but RingCentral does not recognize this. This causes RingCentral to not stay updated with contacts while the rest of us are. It would be nice to allow all programs to see the same list of contacts
3 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Music on hold radio
We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, and the custom files for music are too short and it would be the same everytime.
7 votes -
Add the recipient number to email notifications
In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
8 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes -
All block numbers should be displayed in the Service Web.
I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number
1 vote -
Missed Caller Banner Notification
There needs to be a feature that a missed call can show as a banner notification like text message does.
1 vote -
Add ability to set language of the Ringcentral desktop/web app
Currently even if the user set the language in the extension portal the app will display in another language
5 votes
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