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  1. We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.

    23 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  2. to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded

    1 vote

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  3. Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.

    13 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  5. Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply create a new message and enter the department/team name and then it would send a message to everyone within that group. This would be helpful for those trying to contact a department that they aren't a part of and don't know each individual in the group.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click the phone icon from RC messaging, it tries to ring the disabled extension.

    1 vote

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  8. We have the Yealink T46S, we have 5 numbers that can be called into at one time and our phones will only allow 2 at a time, if a third happens to call in , we would need to go to another office phone to be able to answer. Easier to keep track of calls and chances of missing calls will be decreased

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  9. With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the other participants also have 2 monitors/screen to view them simultaneously.

    10 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).

    11 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I need to activate SMS Short Codes and Activation Codes on my account

    7 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  13. It would be nice to have the RingOut option added to the RingCentral app

    16 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  14. The Ring Central Classic App had drag and drop functionality for outgoing faxes. This has been lost with the transition to the new app and should be built into it.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled

    2 votes

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  17. Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
    I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    67 votes

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  20. Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

    25 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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