12776 results found
-
show all numbers associate with the contacts
Please include a feature were all the numbers associate with the contact show up when sending a fax
1 vote -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
13 votes -
Ability for a member of a queue to send calls straight to voicemail
Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.
8 votes -
Color Themes in the RingCentral App for Dark Mode
The customer stated that it would be nice if there were color themes for dark mode that they can configure both for Mobile and Desktop App
8 votes -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes -
the voicemail to be converted to excel file
the cx wanted to convert the voicemail to a excel file
2 votes -
Add Vcard
Is there a way to add Vcard in Ring Central so we can send it via text? If there is, please send me how to do it. Thank you.
1 vote -
Deactivated account will not loose contacts
Deactivated account will not loose contacts
1 vote -
Add the ability to take ownership of an email if the domain can be verified
I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.
1 vote -
Call forwarding to AI answering
Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company
1 vote -
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
22 votes -
Out of office alert on text message
text alert - out of the office
3 votes -
"My Caller ID" Search feature
Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks!J
3 votes -
To install print to fax in group
Ability to install print to fax in all user accounts in one go instead of installing it 1 by 1 for each an every users
4 votes -
Controls for Recording Mute Announcement
The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
5 votes -
Allow Key 2 to be programmable/changed on Poly VVX150
Currently only Key 3 onwards can be changed, however where users are working with lower end Poly phones such as the VVX150, there are only 2 keys and both are reserved for the extension line.Please can we make Key 2 programmable for other extensions or pickup groups?
6 votes -
Ability to change the times the prompt is played if caller enters no action
Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
10 votes -
Edit option for custom status
In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and emoji. None of the 3 I use are among the defaults so I need to retype and reselect an emoji every time I change my location. It would be nice if I could edit the default list to replace 3 given with ones I use so that process to change was a single mouse click.
9 votes -
Create Security Groups for restricting and granting access to phone numbers / Caller IDs
Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Phone Numbers/Caller IDs to users even if the phone number is not directly assigned to them,e.g, some users should have the abitity to use the main company number for making calls, sending texts, or make calls on behalf of a queue even when they aren't a member of the queue.By default users should only have access to Phone numbers directly assigned to them.Give admins the abitlity to create security groups for phone numbers and add users to them, allowing those…
23 votes
- Don't see your idea?