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  1. if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.

    1 vote

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  2. Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for the same type of behavior within UC.

    1 vote

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  3. -this feature would provide clients with the option to disable the pop-up-can reduce the amount of time for client's customers to start screen sharing as not all participants are computer savvy-can avoid possible audio reverb if a non-rc participant already dialed in to the meeting

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Requesting for a feature where RingCentral application user can easily copy the Meeting Invite Content/Information without needing to start/schedule a meeting on the RingCentral application. Currently the app only has the option to copy meeting link in line with the "Your personal meeting ID:" portion.

    1 vote

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  5. A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering

    12 votes

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  6. Very simple. On the mobile app, accept a call, add a call, merge those calls, and then exit the call as the host, while the remaining callers stay connected. This is great for introducing two callers and then being able to exit the conference call, while allowing it to continue.

    5 votes

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  7. For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups.This would be a useful setting to balance call load when one of our queues fills by redirecting additional calls to another queue.

    5 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties. At this time you can only toggle between your two parties on the warm transfer. We have a need to be able to consult with all three parties together rather than toggle between the consultations before transferring.

    5 votes

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  9. Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. When setting a task for a team member, currently they are not "pinged".We have many "teams" set up with multiple members on each team.It would be most helpful when assigning a task, the team member the task is assigned to is notified rather than just having to periodically checking tasks throughout the day. Sometimes the task could be completed within a few minutes however it may be hours or the next day before the team member checks tasks.Currently if a team member is mentioned in a team, they are notified. Could a feature be added if a team member is…

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly locate a provider's team/group.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.

    19 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  13. We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…

    8 votes

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    Planned  ·  4 comments  ·  Application  ·  Admin →
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  15. Hi,There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in which iIcan deploy Dial-By-Name solution effectively. NOTE: Currently RCs platform allows DTMF tones during ‘Audio while connecting’ and during the voicemail prompt. This allows extension dialing from this point. if you correctly configure your inbound audio settings on a user's ext and you remove voicemail and point missed calls back to your IVR for that ext. you can build…

    9 votes

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  16. Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.

    1 vote

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  17. I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…

    1 vote

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  18. Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.

    9 votes

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    Implemented  ·  5 comments  ·  Other  ·  Admin →
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  20. Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails

    3 votes

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