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  1. RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.

    2 votes

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  2. Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.

    3 votes

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  3. Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…

    3 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. 1) For an added ADmin to be able to remove members from the team2) to import a list of team members to be added It's hard to add/remove members if only team creator is able to do so, as they might not always be available. It's difficult to create a team with members in the 100s, if each email address needs to be entered manually. we have 600 users we need to add as members. there should be an eas-ier way to do this.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. The outlook app for Asana is OK, it has the elements we need but in execution it lacks some features.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. The "All Events" view will not allow you to see all the events scheduled for the last day of any month. The scroll bar on the side will scroll down past where the window ends, and will not display anything after that. This is a problem with both the desktop app and the web app.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.

    4 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  8. Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. The ability to only see certain task through search is very time consuming and items are easily lost. I prefer the old where all task could be viewed by sections.

    1 vote

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  11. prompt to put pin before dialing out

    3 votes

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  12. Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.

    13 votes

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    Implemented  ·  4 comments  ·  Other  ·  Admin →
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    1. In service web, I can add /edit/delete my message templates2.On the incoming video call card, the reject button will add a action button, click this action button, I can select a reason message template to send to the host. The action will include the options: message templates list + write custom message.3. For host side, the host can receive the message in rcv meeting.
    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. To join a team, sometimes we are required to find the administrator of the team and ask the administrator to actively join the team.Regarding this scenario, can we send a join request to the group and mention the administrator to help deal with it? e.g., mention administrator, XXX requests to join the group,agree to join/disagree, or the app can send a notification to administrator, open this notification, the administrator can handle this request

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to see if they are in the call group or not.

    4 votes

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  16. We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.

    8 votes

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    Implemented  ·  6 comments  ·  Application  ·  Admin →
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  17. If some unintended event occurs that causes you to be unavailable for phone calls or when you forgot to reroute your calls whilst underway to your holiday destination, it would be useful to set an immediate forward to your colleague, department, or voicemail.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.

    7 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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