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  1. can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account

    4 votes

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  2. As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied

    9 votes

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  3. At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Post incoming phone call to a Slack channel. A simple notification for Slack users.

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. People are texting the main number and not leaving any caller id.

    Want an auto-text message that tells people NOT to text this number. Disable texting???

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  6. Emergency address is asked to be confirmed every time I first open theapp for the day or I am signed out and have to sign back in. If this couldbe saved and asked less frequently that would be great.2. When settings are configured and the app is closed, they need to bereconfigured again upon re-opening it, and sometimes it will revert back toprevious settings. This has been the case with my HUD feature. I enable itand the next day when I'm starting my shift I have to enable it againbecause it didn't save the day before. If there was a…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.

    1 vote

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  8. I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful

    19 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.

    34 votes

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  13. If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.

    9 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  15. We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…

    2 votes

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  19. It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. I noticed that my main line texts are coming to me, but I don't know that until I text them back.

    1 vote

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