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  1. Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.

    5 votes

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  2. We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…

    17 votes

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  3. choose which users/extensions will be archived verses all of them

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

    21 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  5. Include site Column on Bulk Upload Template will help partners /Admin to include the Site where the users will be assigned to.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.

    2 votes

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  7. My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.

    2 votes

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  8. It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would be a good way to prevent PBX hacks

    2 votes

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  10. I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. I'm an Insurance Agent and part of my job is to Document - Document - Document! Get the point. It would be nice to take Text Threads from RC App and Print them or email them so they can be stored in a client management system.

    21 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  12. There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.

    2 votes

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  14. I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.

    8 votes

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  18. I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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