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  1. I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…

    1 vote

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Ability to change or customize the Play Announcement

    2 votes

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  4. Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. It will track how many calls are barge and also we can check log

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

    7 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. Page Count for Custom Coverpages

    14 votes

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  9. Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  10. It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download the picture.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

    9 votes

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  12. Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. As admin, switch from user to user or extension to extension within the company seamlessly on the app with the profile icon.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Only Predefined messages are appearing and 60 seconds is not an enough time to create a custom one. Hopefully, they will have an option to save or edit Predefined messages for it.

    6 votes

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  15. When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.

    10 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  16. 0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…

    2 votes

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  17. Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.

    1 vote

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  18. Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not disturb" or logging out from the app.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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