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  1. We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a particular call.

    4 votes

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  4. ring central integration for Buildium property management software.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes

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  7. Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral Platform.

    3 votes

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  8. The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.

    5 votes

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  10. Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.

    8 votes

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  12. It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Have voicemails visible on multiple user's app.

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  14. Right now in RingCentral Application integrations are bound to the user who created them. This causes risk for our development teams as if someone departs the company who added a key integration, that feature breaks and will need to be recreated.

    1 vote

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. Export Calendar Items

    3 votes

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  16. We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.

    3 votes

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  17. The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.

    1 vote

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  18. Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself

    1 vote

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  19. With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.

    8 votes

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