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9677 results found

  1. Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.

    2 votes

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  2. We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  3. We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. its annoying to see on dashboard

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.

    1 vote

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  6. RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    6 votes

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  8. For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. disable incoming caller ID even using IVR Menu

    4 votes

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  10. Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.

    4 votes

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  15. I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)

    6 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  16. the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.

    5 votes

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  19. We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…

    17 votes

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  20. choose which users/extensions will be archived verses all of them

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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