13296 results found
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Enable iMac contacts to sync with Ring Central Desktop App.
Enable iMac contacts to sync with Ring Central Desktop App.
5 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
94 votes -
Return to queue at will during wrap-up time
Our center is the Michigan Poison & Drug Information Center, a federally and state funded entity that handles and manages poisoning and toxicologic emergencies. We are requesting an important feature to optimize our efficiency, specifically the ability for our healthcare staff to return to the call queue at will whenever they need to during the prescribed wrap-up time, which currently is at 30 seconds. We would like to extend the wrap-up time to 2 minutes to allow the staff to document and chart in the electronic medical record, but at the same time have the ability to voluntarily re-enter the…
23 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
Use fingerprint or face id to login on phones
It would be nice to be able to log into RingCentral using Face ID or fingerprint on iPhones. Similar login on android would be helpful as well.
27 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
3 votes -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
block the faxing on the main number.
Customer would like to block the fax message on the main number but not including SMS and calls.
7 votes -
Bulk Update for Emergency Response Locations
To update the ERLs for all users in one go through the admin portal.
4 votes -
I would like to be able to access two different RingCentral accounts as a user on the app.
I work for two companies and they are both using Ring Central. I have two different numbers, one for each company. I would like an easy way (think the way that Microsoft Outlook or Google does this) to swith between accounts so I can call from whichever number is relevant and receive calls from both numbers.
4 votes -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
81 votes -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
23 votes -
Automatic Call recording to not record in states where recording is not allowed.
i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states
3 votes -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
14 votes -
An overview, within the User Settings, of all group memberships.
Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.
88 votesThis is now available as an additional drop down in the User Settings. -
RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
5 votes -
Shortcut for 'Do Not Disturb'
Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better
3 votes -
Hold music on User's end.
User and caller will going to hear a hold music during the hold time.
5 votes -
Send Fax through FastFax integration
We are using FastFax Integrations and we would like to send RC Fax through FastFax.
10 votes
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