9677 results found
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Background noise cancellation
It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your…
22 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now available on Desktop and Mobile! Please ensure you are on the latest version of the app. Learn more about the setting here. -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
25 votes -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
10 votes -
Customer should have an option to choose monthly subscription online on FAX service
Customer should have an option to choose monthly subscription online. Preventing the system from locking into annual FAX plan and charging their card in one full year in advance.
1 vote -
Call integration with TekMetric
Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!
2 votes -
Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Connect Next Incoming Calls Directly to Voicemail when engaged on an active call
want to send calls to voicemail automatically if I'm on a call
35 votes -
Ability to remove a number from an existing group SMS
Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
4 votes -
Real time call screening
I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…
1 vote -
Allow call queues to work with members that have both a main extension and a hot desk phone
Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…
2 votes -
Call Log for SMS
We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
11 votes -
Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call
When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call
9 votes -
the country number by blind transfers should be shown at the receiver phone
experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
1 vote -
Videos in Chat
It‘s useful to share video files from the camera roll. In many cases a video transports more information compared to a photo. Additionally the recording of a video directly for the chat should be available. All big messengers offer such features.
1 vote -
Allow RingCentral to view shared contacts on a GMail account
If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have access to it. This allows for a clean list of contacts for the employee and employer but RingCentral does not recognize this. This causes RingCentral to not stay updated with contacts while the rest of us are. It would be nice to allow all programs to see the same list of contacts
3 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Add the recipient number to email notifications
In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
8 votes -
I want to work our analog fax machine without using OBI or ATA
This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA
4 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes
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