11234 results found
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Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant
We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another number within the same tenant should never originate from the PSTN, these are station to station calls. When a caller ID is presented that is within the same tenant, can the caller ID be flagged as 'SPAM Warning', or even blocked altogether, as the call has arrived from an apparently invalid direction?This mimics SPAM Warnings done by cell…
23 votes -
Outbound Fax Attachment File added to notification emails
To have an option for outbound faxes to send to all users and have attachments.
1 vote -
GUI access for phones or IP address display in admin portal
A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP address so that admins can access the portal for the phone without having to physically from phone to phone to look up the address in order to modify the phone.
15 votes -
Add the function to delete an entire text conversation with another RingCentral user.
Right now you can only delete 1 message at a time. Please install an option to remove all text messages!
11 votes -
Add IVR Editing Permissions for non-admin Users
I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a per-IVR basis would be preferred.
6 votes -
Visible Status of other Ring Central Contacts
Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, available, in a call already or AFK. This feature is greatly missed by our team, as we will try to transfer calls not knowing if they will be available or not.
2 votes -
Automatic text reply when called is missed
When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.
23 votes -
App Integration with Daylite (Marketcircle)
Share Daylite contacts (People & Companies) with Google based on a Group.
1 vote -
message read double tick
some mechanism for message sender to see whether receiver has read the message or not
3 votes -
spam filter
Customer want to add a spam filter
2 votes -
Reports or Audits of Paging groups usage
We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.
6 votes -
Ability to use gif as profile picture.
Our logo is a gif. When we are not on camera, it would be cool if our profile picture showed our animated gif.
7 votes -
Create Teams with Workspaces
It would be great if we could create a team (public or private) add users and then once the team has been created, we have the ability to create Workspaces and sub-workspaces. For instance, I have a subcontractor I want to communicate with in my RC. I create a team titled ABC Subcontractor and then add the users that belong to that team. Under there, I have clients the subcontractor will handle for me so I want to create Workspace for each client. John Doe Workspace, Jane Doe Workspace. Then under John Doe Workspace, I can upload files (preferably into…
2 votes -
Fax Footer Settings to add disclosure (on all app resources)
We need the option in the admin portal to add a footer that contains a disclosure. This should be added ASAP. We are a financial institution, the disclosure is very important to our compliance. Please advise.
2 votes -
Customize popup notifications
We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.
30 votes -
ability to silence calls coming from queue
getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.
18 votes -
Block a range of phone numbers
I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list.The suggested solution is to allow a user or admin to block a range of numbers, e.g.,+1 (999) 555-7would block any number in the range (999) 555-7000 through (999) 555-7999.The wildcard digits do not have to be at the end of the number: to block a particular exchange (to use the old POTS terminology) from any US…
6 votes -
Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it...
... happens with direct calls. Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to capture other queue members incoming calls while someone is already in a call.
4 votes -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
17 votes -
Manually Activate open mode
In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal operations without having to go in and program special hours, for those occasional holidays or special days you open outside of normal schedules. Though your online portal is nice, it is not something general staff have access too. So, it would be awesome if on the phone, there was a speed dial button or function under…
3 votes
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