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  1. We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no sense...to be "all" or nothing".There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.We only use soft phones and have no physical phones.PLEASE. We…

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    9 votes

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  4. I need to know how many callers (and how long) are waiting in the queue in a given time.

    9 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. (previously mentioned, row 79, Michael Landry) Ability to replicate feature within MS Teams and WebEx Teams. Sender of message is given a visual to see if their message has been "seen" by the recipients.

    22 votes

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  6. right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.

    1 vote

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  8. This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes

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  9. All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. It would be nice to see who other users on our phone system are talking to on the desk phone.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.htmlCurrently, our users e-mail, calendar and contact book do sync between their browser based mail/calendar tool, and their cell phone apps using Active Sync / Exchange format. (We use a program called Group Office for our system, not O365 or Google). If an old program like Group Office can do that, I am sure RC should be able to do this too. Otherwise, our staff end up with two different sets of contact lists which is…

    2 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  12. Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently involves assigning the unassigned extension with desk phone to a new or existing user, swapping the desk phone for a softphone (to send the desk phone to inventory), deleting the attached phone number (to send to inventory), then going into the softphone and swapping with the unassigned desk phone in inventory. It would be a useful feature to be able…

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  15. We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.

    6 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  16. My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30

    4 votes

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  17. We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.

    3 votes

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  18. Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

    5 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the account clean before reassigning it. If possible, it would also be useful to have a way to archive any important items before wiping the account.

    8 votes

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