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  1. Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…

    1 vote

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  2. Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. The name of the previous user appears in the 911 dialog during reset and assign.

    1 vote

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  5. Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote

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  6. We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes

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  7. With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  8. Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes

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  9. Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all." Please check the settings for the said headset with RingCentral Settings or if we can do an update with Samsung Galaxy Buds to avoid this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
    See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html

    9 votes

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  11. We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.

    7 votes

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  12. Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.

    1 vote

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  15. Ability to have Park Locations ringback after a defined period of time to the original parker

    14 votes

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  16. I work with RingCentral App regularly. We often create groups that include many members of my domain and/or other domains. The issue is... the Team Admin must be from the creating organization. Is it possible for the creator of the Team to add Guest Admins from other organizations that can "Add People". This would be a huge help.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.

    3 votes

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  18. Seems a bit odd, so each time RingCentral releases a update for the Chrome Extension we have to tell all our users to change their region back to UK? Seems a bit mad to default to the US, why can't it remember what the setting last was?It affects them calling external numbers, for example they can't call local numbers because the extension doesn't know how to handle the call as it thinks it's in the USA. It only works again when they change it back to UK. So every time the Chrome extension updates all our users are going to…

    2 votes

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  19. Add a cheaper license type for digital lines assigned to a phone (not a user)Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a good solution.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    2 votes

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