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9340 results found

  1. Allow user to delete all call in call log outgoing and incoming

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just be too slow for what we are trying to accomplish. I had some great support from RC already on this but it seems our only solution at this time is to utilize an individual's number to receive texts which would then be forwarded to the group as an integration. I am afraid that the…

    3 votes

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  3. (previously mentioned, row 79, Michael Landry) Ability to replicate feature within MS Teams and WebEx Teams. Sender of message is given a visual to see if their message has been "seen" by the recipients.

    25 votes

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  4. abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's

    9 votes

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  5. We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.

    5 votes

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  6. RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    10 votes

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  7. I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work

    3 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  8. It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app

    4 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  11. We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.

    1 vote

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  15. Customer would like the E164 format to be on for all countries so the user experience is the same

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

    2 votes

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  17. Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered

    13 votes

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  18. We can quickly review the content without needing to download it first.

    4 votes

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  19. Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.

    4 votes

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  20. We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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