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  1. There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.

    1 vote

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  5. Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dates of the call log.

    1 vote

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  6. For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    4 votes

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  7. Ability to delete user extension even if the activate directory is active on the account

    6 votes

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  8. Have voicemails visible on multiple user's app.

    4 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  9. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes

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  10. Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. The request is to restrict the email address located in the User Details<General and the messaging notifications of the user configuration settings, with the ability to restrict the email address filed to be based upon a defined email domain(s) that the customer can configure.

    1 vote

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  13. Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. This would grant access to select users to be able to change queue members only without messing with the whole Group setting.

    1 vote

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  15. When I hover over a message the time stamp is covered up on app when using PC. This makes it difficult to find messages at particular date/time when scrolling through a filtered search.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. the desktop rc app is not supporting the airpods but before it works with the old app

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).

    13 votes

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  18. Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes

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    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  20. When there are a large number of members in a team it would be nice to be able to create a thread from a single message. This pulls that particular conversation out of the main flow of messages so the conversation doesn't get lost and can be continued by only the applicable parties.

    126 votes

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