9677 results found
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Add call queues to Ring Central app company contacts.
In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.
3 votes -
Add a filtering option that would show who opted in to "receive information on product education, training materials".
For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.
2 votes -
Enable Call Queue Pickup Members feature without requiring the "Enable me to pick up a monitored line on hold" option
There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call. So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue.…
3 votes -
Text Send button
Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
2 votes -
RingCentral App should have "Ring out" feature
All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through the older RC Phone app in order to use the Ring out feature. I am concerned that RC will sunset the RC Phone app, leaving us without an alternative. Anyone that wants to ring their desk phone before the computer or mobile phone would benefit from this feature.
3 votes -
VoiceMail to E-Mail Language Filter
Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.
1 vote -
Add User Alternate First and Last Name
Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)
1 vote -
Have Customer Service Record (CSR) available on the Service Web
Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
9 votes -
Downloaded Phone Numbers to show in E164 format
I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
2 votes -
Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc
More hot keys in general, but It would be great to have hotkeys for all the new action options.
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available in app today, learn more here.
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Give capability to have rotating marketing messages for hold & call transfer custom ringing.
It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving us the chance to share multiple messages and so they don't have to hear the same thing over and over.
5 votes -
Ability to send a Scheduled Glip message
To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).
13 votes -
Being able to receive and send text messages via a call group phone number
Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…
11 votes -
I have business email app called hushmail.com
I would like to integrate with ringcentral as with google workspace
1 vote -
Disable press 1 to join a meeting
When inviting someone to a meeting by phone the receiver of the call must press 1 to join. If you're calling a service, like interpretation, where you key in your ID and there isn't a live rep answering the phone then you can't use this feature.
1 vote -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes -
Increase the amount of folders available
We are only allowed 30 folders. We need to be able to get more
8 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Limit was changed in Q2 2024! Thank you for voting.
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Salesforce plugin - Please update the product so that it supports lookup fields
Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything
5 votes -
RingCentral Phone App and Unified App Call Queue search/contact parity
The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.
4 votes -
Spell Check Language Setting on RC App
Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.
5 votes
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