12777 results found
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Show User Phones under Emergency Response Locations
Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.
1 vote -
Delete Uncompleted Device Order
Did not push through with the device order but it still generated a purchase order. Please add an option for us to be able to remove the uncompleted device purchase orders.
1 vote -
Key press will route directly to an external number without adding licensed extension
Want to be able to choose key presses and route directly to an external number and call go to voicemail if the customer/client will not dial any numberI don't want to add a different licensed extension for this feature. I should be able to route the call directly to an external number once the customers/client will press the key that I will assign to the external number
1 vote -
Fax Portal for Staff with out Phones
I have staff that do no have log ins/phone because they do not make phone calls for the business. However, they do help with faxing. It would be great to have a central website log in to fax only (much like nextiva) so I do not need to share my phone credentials or email credentials for a person to send a fax that does not have an extension.
2 votes -
Rate Center Changes
It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…
16 votes -
When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.
As per The customer having a key presses option under that voicemail will allow customer to choose if they are on a emergency situation and that key presses will be directed to a 24 hour customer service.
4 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
Notification of SPAM phone number status
Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
11 votes -
Sync the status of the user from service web ( my extension) to the the user mobile/desktop app
Business owner to easily monitor his/her employees
1 vote -
allow email address as login to to service web when accessing voicemail message only
cannot login if using email address for message only extension but it works if using the RC main + extension number
2 votes -
Add unassigned lines to existing mobile users in bulk
The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.
2 votes -
Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
20 votes -
One-Page View of Directory/Status
With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremely helpful as call handlers can quickly make decisions on who can accept a call transfer.The closest thing to this with RingCentral would be to look at everyone's status in the messaging page of the RingCentral app. Due to regulatory restrictions, we needed to have the messaging feature disabled in our RingCentral app. In an effort to duplicate something similar, our RingCentral expert helped…
8 votes -
Enable waiting room during instant meeting / Copy and paste in someone's computer during remote session
I want to enable waiting room during instant meeting and be able to copy and paste during remote session.
3 votes -
RC app to work with android auto
Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.
25 votes -
Admin no longer need to Enter user password to change the pin
Customer is requesting that Admin can update the user pin with/out entering the users password
1 vote -
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
1 vote -
Make Dynamics 365 for mobile work like on desktop
Hello, I am a RingCentral subscriber and we are implementing a new Dynamics 365 environment with RingCentral integration. It works fine from Edge or Chrome on the desktop, but on the mobile app Dynamics wants to use the native iPhone dialer to call out. There should be an integration for the RingCentral mobile, or a way to set RingCentral as the native outbound dialer for iPhone.
2 votes -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
22 votes
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