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  1. The previous app version did not have this and the ability to quickly merge calls was easy and convenient and important to my business. The new step adding the prompt asking to announce yourself to a call I've already started and made the call to a specific individual is unnecessary and frustrating as the user and the party joining the call. I understand this option for a conference call where you have multiple people joining the call but that's why there's a Conference Call number to dial in.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Josh is using Canon Webcam Utility for RingCentral for RingCentral Desktop app but it doesn't recognized. If you could add Canon Webcam Utility as recommended webcam for RingCentral Desktop app that would really help our clients.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. On my Cisco 8861, I am unable to program the softkeys to dial out to any number outside of a ringcentral extension assigned to us. If I want to program a speed dial to a customer, or assign an intercom to an extension as a speedial(blf key) it is currently not allowed. I am not sure why a simple feature like this is not allowed on Ring Central. It would make business operations so much easier to utilize the 5 soft keys that are lying dormant to be able to dial out to our customers, etc.

    6 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions

    Scenario:
    If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
    -their user DL number
    -their site number (if any)
    - the direct number of any call queues they are a member of
    - the main company number
    -any unassigned company number in the system
    This can lead to a very long…

    4 votes

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  6. The issue is a caller using his softphone throught the day, reeciving and answering calls, returns to his desk and sees mised call notifications on the hardphone, though no calls wee missed by the user.

    16 votes

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  7. Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user

    1 vote

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  10. @mentions - In Ring Central Classic (Glip), we are able to work quickly through our mentions by selecting the messages, which opens the task in whatever team the task is and it opens in the right hand column and allows us to comment directly on the task within @mentions without having to switch to the team the task is in. I have attached a screenshot of the Ring Central Classic app that functions correctly for representation. Having to hunt down the team the task is in to post a comment on the task to respond to your @mention will take…

    1 vote

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  11. The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Only option right now is to forward to a user from what I can tell.

    6 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  13. We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.

    2 votes

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  14. So I can greet the customer by name and look their account up before I answer the phone.

    1 vote

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. Allow to add sub-tasks under tasks. And also sub-sub-task under sub-task.

    25 votes

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  16. customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a toggle option or a customizable voice option.

    3 votes

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  18. We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  20. We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.

    6 votes

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