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  1. With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.

    8 votes

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  3. On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.

    1 vote

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    Implemented  ·  0 comments  ·  Hardware  ·  Admin →
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  4. For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via RingCentral.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers

    9 votes

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  6. We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.

    4 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automatically.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Can we get back the functionality where I'm able to edit tasks within the team/group/etc, and to be able to have categories/sections again? When converting to new app, sections are removed. Also, it would be nice to get the whole tab back where you can view completed, and pending separately. To add, you also can't comment on a specific task now.

    36 votes

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  14. As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents.
    This would help to avoid using other applications such as drive, trello, dropbox or web pages. So that we don't have to go out of the ring to do all our jobs.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes

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  18. On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  19. It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.

    2 votes

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