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  1. I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.

    5 votes

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  3. Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupting the user's current work.)

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    6 votes

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  6. Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes

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  7. When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote

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  8. should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it

    1 vote

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  9. 3 votes

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  10. Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  11. We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.

    4 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…

    4 votes

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  13. With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.

    4 votes

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  14. It's like a voicemail for after hours setting but in text.

    6 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  15. I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail

    1 vote

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  16. Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote

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  17. Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.

    1 vote

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  18. Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote

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  19. The company that I am with uses this button to start conference calls with.

    3 votes

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  20. Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

    3 votes

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