11242 results found
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BYOD Cisco ATA 191 should be considered as supported device for provisioning.
Customers can use the SIP devices they already have for their RC account
2 votes -
adding a feature to see a fax Handshake
would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
1 vote -
Insert tables in application chat messages
Useful to copy and paste tables into messages.
1 vote -
Setup On-Demand Call Listening Feature
We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we could have new employees listen in to a call of a more senior rep for training purposes on an individual call basis and doesn't require permissions to be constantly adjusted.
1 vote -
Filter
It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
1 vote -
RingMe buttons for Site Numbers
It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an administrator, who is the likely person to generate the buttons, to have access to various RingCentral extensions. My thinking is that you should be able to configure a RingMe button simply by clicking on the number, and then the RingMe configuration should be surfaced someplace for an Admin to create.
3 votes -
Ability to convert numbers to voice only in bulk
My customer would like to set all of the numbers on their account to voice only as they have been getting some spam faxes and do not need to use fax. The only way to convert numbers to voice only at present is going into the settings of individual numbers which is very time consuming so they have asked for a way to do this for multiple numbers at a time.
2 votes -
Forward Fax # directly to email address
We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
6 votes -
Bring Back the Notify Admin Desktop App/ Mobile App
Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
5 votes -
Allow disabling inbound Faxing by DID
We receive many inbound spam faxes to our Users. All our faxes should go to our Inbound fax number so I'd like to remove all other DIDs from the inbound fax receipt. Support says I cant do it without disabling ALL inbound faxing. Case 15124796 - Block inbound faxes in local DID numbers
4 votes -
Allow voicemails to forward to another extension and via email
It would be great to be able to forward voicemails in your mailbox to another company extension or even via email. Traditionally, this is a feature in PBX systems and even other corporate VoIP systems. And works well and very useful.
4 votes -
Create a default group of contacts for all users that admins can manage
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 contacts. This would be a nice feature for only the Admin to delete/edit/manage/add the "global contact".
39 votes -
Require two-factor-authentication when calling into Ring Central for support etc.
RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts security when talking with RingCentral support, billing etc.
3 votes -
bring call queue management into the app
Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
20 votes -
Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
Calls coming into the HUD should have some type of alert or chime
when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices.The notification on the screen now is to small and often missed and there is no alert or sound that another call is coming into the pick up. A sound alert would help decrease missed calls overall.
2 votes -
Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.
Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or limit the time/hours to receive them. To be able to toggle and enable and disable texting as well as schedule when texting is allowed or not allowed.
1 vote -
Page Counter for Faxing
A page counter to show what page of the fax it is currently on.
1 vote -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote
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