13296 results found
-
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
23 votes -
External contacts in company directory
It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).
28 votesLearn more here!
-
call waiting longer than 15 min & customise the number of callers in a call queue
PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we…
32 votes -
Send fax using the fax contact list
When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.
4 votes -
Multiple call handling states
I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.
4 votes -
Call pickup where non Call Queue members can pick up call without using overflow
I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.
4 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
when sending fax from profile contacts the default number should be fax number instead of primary number
when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number
4 votes -
Forward calls without manually entering any user extension to route the call
Business Type: Hospital
Situation: They can't tell the availability of the doctors -
No specific dates
Feature Needed:
They would like to have a feature where they can simplify their call-routing
No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
a feature where they can forward calls without manually entering any user extension to route the call1 vote -
Update custom fax template
the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well
3 votes -
Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules
Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
Steps to Reproduce: PRECONDITIONS
1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
2) Make a phone call to User B
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User B
Steps to Reproduce:
1) Login to the VM mailbox of User B through their IP Phone or calling *86
2) Enter PIN code for User…3 votes -
Interaction w/ IVR Allows Callers to Remain
We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…
25 votes -
identification on the desk phone if its a Fax or call
When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message
2 votes -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
2 votes -
Voicemail recording capability to Message only Extension
Customer want to have the Voicemail recording ability to message only extension
2 votes -
fax recipient during business and after hours
it would be useful if we have the option to setup a fax recipient during business hours and after hours not only just one fax recipient for both, we have 2 users dedicated to receive faxes one for business hours and one for after hours.
2 votes -
Duplicate Queue / Copy Queue / Queue Templates
Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue"or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creating 20 queues with 10 members from each queue. Each member / manager had to be added MANUALLY. - Greetings / schedually MANUALLY - Custom Rules MANUALLY- Call Routing / Work Hours / Wrap up etc .... MANUALLY All of the queues were essentially copies of the one prior with only minor changes to custom rules, and schedules. It should…
3 votes -
Ability to change Emergency Response location for RingCentral App
We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.
1 vote -
Main number will received a call and voicemail without using the direct extension
The main number they want to have a setting to receive a call and routed it to voicemail without routing the call to any extension
3 votes
- Don't see your idea?