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  1. Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.

    14 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  2. Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature to be added to the platform.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. It's very annoying having to de-authorize a PC to make calls after moving between PCs.

    5 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. so i can come back to the fax and download it later

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

    17 votes

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  7. When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.

    18 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. Similar to other competitors, this would allow you to adjust the camera, or yourself before joining and being viewed.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to the email notifications of a successful fax. Not only would it save steps, but you could easily send just the RingCentral email as proof of the successful fax to clients for their files, etc.

    7 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  12. With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.

    18 votes

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  13. Autocorrect for the RingCentral Desktop app (I'm on Mac). It would benefit everyone...it's the only app on I have my computer that doesn't autocorrect, which is a pain while using Glip.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. RC Support has the capability of retrieving number/s from a disabled account

    1 vote

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  15. under certain circumstances, customers operating outside the US should be excluded by the US Federal Law prohibiting certain content that should be used as to why the customer is having issues with SMS.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app.It would also be useful to be able to manage the Audio Conference directly from the RingCentral Unified App. The admin can control the audio conference by being able to mute the callers or disconnect the caller from within the app.Would also be great if you can transfer a call into a audio conference as well and then add additional calls into the audio conference.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes

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    Planned  ·  1 comment  ·  Application  ·  Admin →
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  18. Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.

    10 votes

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  19. 3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. ... than our personal ringtone. If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a setting available on our phone so we can change the ringtone just for calls transferred from the office.

    5 votes

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