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9184 results found

  1. Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes

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  2. It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    5 votes

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  4. As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

    3 votes

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  5. can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

    3 votes

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  6. Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Keeping html format of transferred emails.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…

    1 vote

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  9. The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. 1 vote

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  12. Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

    6 votes

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  13. My business has 6 inbound numbers; one main and 5 fax lines. All SMS to any of the numbers is directed to a single extension. Currently, there is no way to tell for which number the text is intended. Identifying which line the text came in on would help us determine if it is simply a "robo-call" or a response to the sender is required.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes

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  15. This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    1 vote

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  16. It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  18. Make a way to see what queues the agents are in from the service portal.

    5 votes

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  19. Sometimes I copy the wrong image and paste it into a chat, this could be completely irrelevant to the task, having a preview of the image before sending the message would be helpful to prevent errors.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application so that we can check easily how many minutes a current call is.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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