11242 results found
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Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
45 votes -
Improve detection of "default" audio device.
Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection within one function of the desktop app applied on all functions (i.e. if I set the audio/video device in a RCM session, also apply that to my 'phone' settings.The biggest win would be to autodetect that a preferred audio device is present and automatically put as the device for all functions in the app.Where this can…
8 votes -
Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.
When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able to add a note, but nowhere does it allow you to add the recepient's name, company name or phone number you are sending the fax to, or the company name or phone number. I find that so odd since the To and Company are primary in any fax coversheet.
2 votes -
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…
15 votes -
Ability to merge two parked calls
If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
1 vote -
Admin access for Quick Contact for all users
Customer like to have admin access for setting quick contact for all user member
1 vote -
Answering with voice instead of keypad
I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes
1 vote -
RingCentral App - Direct SSO Link
Currently - our users follow the below workflow for signing into RingCentral Glip:
1 - User signs into IDP
2 - User navigates to: https://app.ringcentral.com
3 - User selects "Sign in"
4 - User selects "Single Sign-on"
5 - User enters company email
6 - RingCentral grabs user identity from IDP & signs them into appIdeally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)
You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=
16 votes -
Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...
...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…
45 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
138 votes -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
148 votes -
Change to "Delete Additional Local Numbers" area in Admin Portal
This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?
1 vote -
I need an option to prevent users without numbers to make calls outside the organization.
some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
1 vote -
POP feature having agency management customers exhibit when calling into office
https://www.hawksoft.com/agency-management-system/tour/phone-integration/Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.
1 vote -
See what number was called in RingCentral Mobile app
On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemented.
1 vote -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
6 votes -
Tracking offline and online time in RC Status
We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature
25 votes -
Reinstate Copy / Duplicate team
In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.
48 votes -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
166 votes -
Remove account from company directory search
Please allow us to pick and choose what accounts show up in the company account search.
3 votes
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