11260 results found
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Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
Correct verbal to text messaging
You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.
5 votes -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Call history of a specific contact
Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact
1 vote -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote -
Call log filter
Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.
1 vote -
Call log should be retreived or a warning prompt
Permanent deletion is not a good idea.
1 vote -
Auto populate HUD Extensions with assigned can be monitored group members
So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they have to manually add the individual extensions of the "Can be monitored" under the HUD Extensions--add an extension. It will be efficient if the RC app can auto populate monitored group members to a Can monitor's HUD extensions for monitoring purposes.
5 votes -
Search Bar to change a Caller ID when doing outbound when have multiple number
One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll on those list. What we are trying to ask now is there any way to search that list faster, or any way to quickly change the number for the caller ID
4 votes -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes -
Extract SMS
I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical.
Is this something you or someone at Ring Central can help with?10 votes -
Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…
21 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
8 votes -
Support for Arm Based Processors
I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.
32 votes -
physical phone profiles
On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed call notification light change, ring tone setting, and screen timeout setting.
3 votes -
Add label to pinned chat
Pinned chat items are often not very useful because it's not immediately evident what they are links to (for example, a document on a sharepoint site). The ability to add a name label to the pinned item would make it an immediately useful list of topic points and/or resources.
3 votes -
Called ID would be great
caller id of the person who calls initially should appear when doing an internal transfer
1 vote -
when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " T...
...his User is Not Available".. its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
1 vote
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