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  1. 10 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  2. we need to ability to forward a user to a conference bridge, for an easy one click to a crash bridge.

    5 votes

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  3. calendar and task views control everything we do and need to be able to view "all events" which we color-code

    18 votes

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  4. Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.

    2 votes

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  6. It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.

    1 vote

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  7. We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?

    1 vote

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  8. Non supported phones are not allowed to be provisioned manually on BT Cloud Works account

    3 votes

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  9. Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.

    1 vote

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  10. requesting a feature to have an option to change the logo in the RC unified app.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile

    1 vote

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  12. Every day I (as the owner) get new matters that I need to deal with - I don't assign them immediately to any particular employee because I need to deal with preliminary matters first. But I create the task so I don't forget it. Now when it comes time to assign to an employee - I cannot -- YOU NEED THIS FUNCTION - the ability to assign tasks to new employees AFTER THE FACT - what if an employee leaves or becomes sick and you need to put another employee on the task, at least temporarily. Also - it doesn't…

    2 votes

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  13. i need to know immediately when something new comes across and the sound helps me

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

    2 votes

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  15. Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.

    1 vote

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  16. Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.

    1 vote

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  17. This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains former employee names and all past conversations. That makes no sense from a privacy or security stand point. I cant believe RC has not addressed this yet.

    2 votes

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  19. When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation making it difficult to understand why the caller ID name would not be displayed. In fact the inflexibility of programing groups is extremely frustrating. This shouldnt have to be developed, this should already by a feature.

    2 votes

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  20. Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messages) and the message tab (to get RC Messages).These are all messages. They should be in a single pane of glass. Requiring multiple clicks / taps to toggle between them is annoying and discourages me from using either.Additionally, putting SMS messaging under the same tab as the phone icon feels a little like an 'old' way of looking at…

    2 votes

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