11051 results found
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Ability to hide entries in the directory
Senior execs do not always want there numbers known to a wider audience
12 votes -
Call log feature to show who dialed the conference call outside of the customer's organization
Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
4 votes -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
4 votes -
ability to toggle off member status for one call queue and wont affect the other call queues on the account
when turning off the member status on a specific call queue it wont affect the other call queues the member is part of
1 vote -
Support sending faxes via email, e.g. 6505551212@fax.ringcentral.com
This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com. There is no flexibility to automate email sends to get faxes into RingCentral's queue, other than having users save all attachments to file and attach them manually, or contract with a third party to handle this integration. This should be a service that Ring Central provides.
1 vote -
Transfer Voicemail Message Via Mobile/Desktop App
I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…
6 votes -
Put Call Queue voicemail into User Voicemail Menu if a Member
Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins. It would be far more efficient if, when any person is made part of a Queue, they have direct access to the…
6 votes -
Treat voicemail messages in the same way as call recordings and store in archive
Treat voicemail messages in the same way as call recordings:Store in ArchiveMake available to any properly authorised userCallers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.
3 votes -
Only number associated with user is visible to him/her
There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
2 votes -
Add updated firmware for Cisco Phone 8861
Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3
3 votes -
The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps...
... (unapproved) within the RC App. In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these systems, bypassing security measures, violating Policy and Regulation.There needs to be a simple authorization configuration for any integration or App installation that is done by the end user.
2 votes -
Change company contacts to show direct numbers
The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.
2 votes -
RingCentral Classic Install / Uninstall
As RingCentral Classic updates have occurred, they have continued to create a new file, rather than removing the outdated version. Provide an uninstall tool to remove all / select legacy versions
8 votes -
Add User Caller ID option: ability to select User's Name as a Caller ID
Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
24 votes -
Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement
My understanding is that currently an IVR is coded as follows:1) Play IVR Message2) Await DTMF Key from caller for short period.If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the call or transfers to an extension.It would be much more usable if you configure:1) How many times to repeat before timing out (Currently hard coded to 3)2) How long to wait for DTMF before either timing out or repeating.2) Provide more choices for timeout like connecting to a voicemail etc.
30 votes -
Customer should have an option to choose monthly subscription online on FAX service
Customer should have an option to choose monthly subscription online. Preventing the system from locking into annual FAX plan and charging their card in one full year in advance.
1 vote -
Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Ability to remove a number from an existing group SMS
Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
4 votes -
Real time call screening
I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…
1 vote
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