11488 results found
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Reset Password Option for by one push button
Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
2 votes -
Monitoring Impromptu Conference Calls
We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.
4 votes -
Increase characters email under user profile
The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.
2 votes -
Prevent app from minimizing to system Tray
When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that connected can't hear me, it would piss me off. I've come to realize this is because the Application NEVER CLOSES when you press the close button. If I wanted to minimize it I would press the MINIMIZE button. This is a simple concept understood by every other application out…
1 vote -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
7 votes -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
43 votes -
Save Text Message Threads
Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
15 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
52 votes -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
41 votes -
Have "search and filter option" under "Add user phones" in web interface
Being able to search for a device or filter to narrow down devices based on their specific requirements.When adding a device to a user in the web interface, there is no search and filter option
1 vote -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
25 votes -
Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier
It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,
20 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
16 votes -
To import old messages from another carrier to RingCentral after the porting.
To import old messages from another carrier to RingCentral after the porting.
3 votes -
Add RC meeting details to Outlook on iOS
Would be great to integrate RC as an Add in to Outlook on iOS so we can add RC meetings details to Outlook Calendar invites on the iPad and iPhone.
4 votes -
Conversations with terminated employees need to remain available to view and/or convert to team
When colleagues leave the company, any direct messages with them and/or with other people disappears from the left panel in the desktop app. The only way to find it is to search for a keyword in the conversation and then open that conversation from search results. This is very tedious to do each time we need to refer to it. I've tried to convert it to a team but that option is not present on conversations with terminated employees. We seem to have no way to easily hang on to those . It's a huge problem with the employee in…
4 votes -
Be able to change the hold volume
It's way too loud and can't be adjusted.
1 vote -
Set Users Status on their behalf
It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
66 votes -
Admin can Change User's Status via Ringcentral App
Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours
14 votes -
Have an emergency number available to be set as a backup when there is no power or internet
There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
5 votes
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