12221 results found
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Two-Factor Authentication for Telus Business Connect
Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security
1 vote -
The contract and its duration should be available/visible in the Admin Portal for customers' reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
2 votes -
Fax receipt confirmation
It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
4 votes -
Is there a way to make the Task Reply section in a Task Viewer larger?
So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen with only like 35 characters to a line. When these task replies are anything but very short blurbs (as they often are in our workflow), it becomes difficult to try to read them in this menu and I have to resort to looking at the Team view that will contain every reply to every…
3 votes -
Extend Share Voicemail Functionality to Call Queues and Message Only Ext's
Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…
3 votes -
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
2 votes -
Super Super Admin Role
The super super admin role should be movable from one extension to another
13 votes -
Support the new Yealink WH66 DECT Headset series
Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence
19 votes -
After Hours autoresponder SMS text
I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.
2 votes -
Auto provision phone number from Azure AD City attribute
Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].localityStringaddresses[type eq "work"].postalCodeStringaddresses[type eq "work"].streetAddressStringThis would help organizations that span multiple cities be able to use Azure AD auto provisioning on new accounts in the matching area code that matches the city or zip code instead of first available which might not match at all
2 votes -
Hide Emails of Users
We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which would be easier to catch.
2 votes -
Improve Bluetooth Switching on Android
The RC App on Android has its own Bluetooth switcher that is separate from the Android system Bluetooth Switcher. When switching from handset to Bluetooth, this requires fiddling with both settings in order to connect the Bluetooth headset.Why can't the RC App just use the Native Bluetooth switching tool on Android?
2 votes -
Stop playing Automatic Recording Prompt when call is transferred from recorded line
Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.
15 votes -
Calling from Polycom to Polycom without forwarding on third party device
I want to call a polycom phone
4 votes -
Text away message
Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.
1 vote -
Ability to Login/Logout from Call Queues on Desktop Phones
The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…
28 votes -
Allow Locking of Individual Extension Fields/Settings
I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
16 votes -
Out of Office Text Messages when going on Vacation
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
26 votes -
For Rotating Queue Call Handling, make the agent state Busy if calls are refused
For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.
1 vote -
Customize Audio Conferencing Greeting
Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.
1 vote
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