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9977 results found

  1. Selective Ringing on monitored lines/park locations on hardphones (Similar to the Selective Ringing on HUD for softphones)

    5 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. the ability to customize automatic recording announcements for in- and outbound calls per site.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Be able to reassign a task to a different team

    When I make a task just for myself, but later on I decide that it should be delegated, it's stuck in my own "team". I would like to be able to reassign it to some other team.

    4 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  4. Change the Ring Central App messaging Font to a Serif Font

    Those who need to tell if a l is a l or an I

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device

    On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Reply with video message - pop a window to record a short message to send in a conversation

    It would be really cool to have a sort of asynchronous meeting where we users could respond to each other in a Glip conversation with short video messages. These could be called fragments or the alike.Maybe a little button 'reply with video' that would pop a window to record your message and then you can hit 'done' to review and send or review and re-record or cancel.

    1 vote
    Future Consideration  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  7. Inactive queue skipping

    When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Call Park

    Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. To have the ability to have no Voice Mail on a call Queue line

    We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Call Queue Settings

    Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Bring back gallery view for Files in RC Desktop App

    The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Allow receipt of RingCentral call while on Android call without ending Android call.

    Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback

    In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Import ics Calendar to RingCentral App

    It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. The Ability to Choose to Leave a Message or be Forwarded to a Backup Person

    I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Would you be able to add two notification features?

    Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. We need to be able to reply to tasks!

    In the previous version of the RingCentral app, we're able to leave message updates in relation to given tasks. This new version doesn't have that, and it makes keeping tasks organized super tricky!

    10 votes
    Implemented  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Add ability for admins to turn off automatic call recording notification emails

    Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Visual cues for audio activity within phone calls

    RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Ability to have extension numbers that start with 0

    As an example, 012345.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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