11841 results found
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set hours specifically for texting
set hours specifically for texting
1 vote -
option to cancel voicemail
After leaving a voicemail the only options are to:1 listen2 erase and re-record3 send message4 mark urgentNo option to cancel your message.
1 vote -
Default / Recalled Meeting Settings
When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered.At the moment, it defaults to 1 hr duration when I more often than not set mine to 30 min. I also always use my Personal Meeting ID, but the meetings are always set with it unchecked by default. Even having a default meeting title option would be nice, as most of my meetings use the same or similar names.
1 vote -
Different Ringtone for internal/direct dial calls to those that are calls from being in a group
At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.It…
13 votes -
911 Alert Routing
We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.
82 votesI understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.
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Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
Click to dial via spreadsheet
Requesting to have feature to click to dial using spreadsheet
12 votes -
URL Issue
I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
2 votes -
Text confirmation for 2FA/MFA - Multifactor Authentication
Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont have access to email at the moment. For desktop and Chrome app please. Or Mobile if applies.
4 votes -
ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)
When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/
3 votes -
Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes -
RingCentral SSO: Please implement support for SLO (Single Logout)
Hi, Currently SLO is not supported by RingCentral, as per the article below.https://support.ringcentral.com/article/6748.htmlWe would like to formally request that SLO is implemented to mitigate the risk of unauthorised account usage. We have had several users who have forgotten to sign-out of RingCentral as they had assumed that signing out of Google (Our IDP) would have signed them out. Other individuals have then been able to access and use their accounts...
1 vote -
Admin User enable to Reset user extension PIN all at once
Reset all user PIN Code all at the same time without going to each extension in the account.
8 votes -
Intercom working on a group of extensions
Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).
8 votes -
Ability to Remove Tabs/Feature in the RC App Desktop View
After turning off the feature using the Custom Role, the feature/tab in the RC App should be removed as well but it still shows in the RC App (example: Text and Fax features including Discover Apps)
6 votes -
Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
13 votes -
Option to limit number of sent SMS per day
Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
2 votes -
To Check from user extension profile which call queue the extension belongs.
I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
2 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
RC app search by department
In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.
56 votes
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