12785 results found
-
Product development and features wish list
- CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement…
3 votes -
Multisite logo and naming changes
We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.
5 votes -
Let us mix licenses between users
Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.
1 vote -
Allow download of all extensions
Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.
8 votes -
Live Reports - filter calls with low duration
In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.
3 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
7 votes -
be able to transfer call/pick up a call from devices under 1 user extension
Workspace: Telus account
Your idea: be able to transfer/do call pick up for devices under a single user extension
Which Product is this Request For?:Telus
Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
-they are not able to transfer the call or pick up an existing call received from either phone
-they have a reception phone and the other phone is located elsewhereWho will be using this feature: staff who are answering calls from those phones
They need the feature so that they can transfer or pick up…
2 votes -
Call Queue & Ring Group ring order
It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on…
9 votes -
[Call Queue] More Roles with Granularity
Would be great to get more roles on giving access to Call Queues options.Actually, only 3 (Messages / Full Access / Member management).Call History is only available for the Full Access role, giving also Configuration access.A new role, for "Messages + CQ Call Logs" might be interesting. This would secure the CQ of any change.
3 votes -
Review article with "White or Black" list terms
RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
1 vote -
Requests for Report Subscription Features
I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the user name allows for a unique ID of the user that will easily tie in with the rest of our powerbi reports including metrics from other sources.Add a feature that allows for a subscription of the User info that can currently be manually downloaded so that a weekly subscription can be sent with the current…
1 vote -
I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
1 vote -
Give customers the ability to create international dialing rules on a per custom security role basis
Feature Request:The customer would like to be able to create custom international dialing rules on a per security role basis.User Case:DJO has a large international presence, with offices all over the globe. Many of these offices are tasked with making outbound calls into their local region. Even though almost all of their users require International dialing capabilities just to dial locally, DJO does not want to broadly open the International dialing door and allow all offices to call all approved countries across the globe.
7 votes -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
7 votes -
Extend Delegate Line Group functionality to the RC App (Desktop and mobile)
Use Case: The prospect saw a demo of Delegate Line Groups on a Poly endpoint. They absolutely loved the functionality and intend to use it for their Execs and Exec Admins. The customer really wants to use both desk phones as well as the RC App.Feature Request: Extend Delegate Line Group functionality to the RC App in the HUD.Specific feature callout:
Ring the RingCentral Apps when a call is placed to a Delegate line
Prepend the Delegate Line Group name to the Caller ID so that the parties being presented with the caller better understand what type of call it…3 votes -
Call history of a specific contact
Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact
3 votes -
Ability to Edit Case After Submission
It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which is frequently missed when requesting through a comment to either engage or ensure someone is cc'd.
1 vote -
Opera Browser support
I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera maybe doesn't have as large a market share as Chrome or Edge, but I would love to see Opera support moving forward.
2 votes -
Differentiating ring for transferred calls
We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that feature. This feature would be benefical to busy medical professionals who can't always check the caller id screen.
8 votes
- Don't see your idea?