12785 results found
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Option to choose the file type when backing up call recordings externally
This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
3 votes -
Mobile app, desktop app, and desktop phone log to show what extension picked up missed calls.
It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop app, mobile app, and even the desktop phone showed who picked up what call instead of how it currently says missed call.
1 vote -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
151 votes -
Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
273 votes -
Change Downloaded Call Recording File Name
Add more details to call recording file name like the extension who answered or made the call.
3 votes -
Allow text to be typed in Fax TO: field in desktop app
You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my cover letter is not empty. Sometimes faxes are one time only and having to add a Contact also make the process slower.
1 vote -
add a notification option to alert you when someone goes into an available/green state on RC desktop app.
There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.
1 vote -
virtual dial pad to hard phone connect
It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
1 vote -
Numpad Enter key activate call on Ring Central Desktop
Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
1 vote -
Be able to reinstate a deleted employee
In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.
3 votes -
Apply User Templates at Add User Screen
We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a template to apply to these users immediately upon creation, instead of having to manually find, select, and apply template to them right after.I think anyone who frequently adds small groups of similar users would agree. It's not really economical time-wise to use the bulk upload for such small user sets, so this…
3 votes -
Grouping audio device settings
I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…
4 votes -
Create a rule to select callers who have withheld their number.
Create a rule to select callers who have withheld their number. Currently you can only input numbers.
1 vote -
Message blocking in voicemail boxes
While we can turn off taking a message, you can't stop one from being forwarded to an extension or (from my understanding) stop texting features of an extension and/or faxing features if someone faxes to the direct dial number of an MVP account. It would be nice to be able to disable messaging all together for a phone so it can't queue messages by accident and not be noticed.
1 vote -
Add the capability to change caller id on the desk phone
Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.
1 vote -
Allow activation\deactivation of Custom Rule from an IVR
In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.
3 votes -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
13 votes -
Allow MUTE recording announcement (in Automatic Call Recording) to be customized.
This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit card numbers.) Currently there is a default voice announcement that CANNOT be changed. Note, I already tried changing the Announcement on Start and Announcement on Stop feature in On Demand Recording, but this does not have an effect on the announcement in the automatic call recording mute feature.Thank you!
4 votes -
Outbound Caller Name not updated with TMobile
My employee's outbound caller ID doesn't show up as Goosehead Insurance. His phone number is (817)865-1768. Please get this updated ASAP! It's showing as a law firm which is causing alot of issues with our business. Thank you!
2 votes -
Allow for extending the call log data retention to 6 months
Allow for extending the call log data retention to 6 months
5 votes
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