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9977 results found

  1. Ability to use AD group membership for SSO versus email

    Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to have Administrator level control of user preferences within the RC App

    Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.

    3 votes
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  3. We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

    We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  4. Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.

    Would like to add simultaneous order on overflow call queue.

    1 vote
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  5. Feature request:Presense for RingCentral Unified App

    to identify if user is available to take calls using the unified app

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  6. Save glip app fax contact using company name

    When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote
    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  7. Dial by last name- 2 letters

    We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  8. Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"

    Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Add Custom Roles to Standard Subscription Tier

    Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  10. Allow for both selected and fillable fields for status to be visable in the Bridge OC

    Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.

    1 vote
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  11. Add 2 minutes option to after queue call work time.

    Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  12. Add multi-language to Dial by Name, site specific

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Recording Script Entry Box for Prompts

    In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.

    The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Download User List should include Caller ID by phone

    Request is for the User List to also include Caller ID

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. No additional prompt for account info if signed in using SSO

    SSO should not prompt for email/account info RC apps after sign in using SSO.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Limit emails from RingCentral to "all users"

    Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Mobile Directory Filter

    On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  19. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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