12223 results found
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Manual Pause and Resume - RingCentral App
Implement manual pause and resume of automatic call recording in RC RingCentral App. This is an RingCentralPhone Desktop gap.
22 votes -
Call Queue estimated wait time feature
verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
15 votes -
Improve Chat Bot Functionality
Chat bot has yet to be helpful at all for me. Please improve the functionality so it's useful, or at least have it connect properly to a live agent instead of sitting blankly after that's requested.
1 vote -
Active Call Duration Tracker
Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log.This would be hugely beneficial to help know when our users need to be moved along because they have been with a particular customer for too long.
1 vote -
Directory lisiting
I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
3 votes -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
8 votes -
Get email copies of outgoing text messages.
You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing text messages cannot be saved like an email. Having the option to receive copies of outgoing texts would let the records be more comprehensive, and would let other employees have a record of the conversation.
11 votes -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
40 votes -
MVP Custom Status's - Call Queues, HUD Visibility, Break States
Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.
15 votes -
Changing Number Type
Customer would like to change the number type of the main number on the admin portal on ATT Office at Hand. Currently its grayed out to and set by default to voice and fax.
1 vote -
Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
6 votes -
Sort SMS by date
it would be useful a sort feature, so I can organize in my app the messages if I need it
5 votes -
Add a second emergency address
Users who regularly work in different locations would like to be able to save at least 2 addresses in the system that they can choose from for their Emergency address. This way they would not have to keep typing in the addresses as they switch locations throughout the week. Thanks for considering this request.
6 votes -
Move the deleted digital line with a desk phone to unassigned instead of moving the digital line to the Number Inventory and the desk ph...
...one to unassigned when an existing user gets deleted. Currently when you delete a user you are only given the option to either re-assign or move the digital line associated to it to the number inventory.This process is separating the digital line from the desk phone that is previously provisioned to it and is really causing the customer a hassle causing the customer to just want to old way of doing it in which when you delete an extension the digital line associated to it just goes to unassigned along with the desk phone associated to it.
1 vote -
Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist
It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller then tell them that if they feel it is in error to use our website contact form to let us know. If it turns out to be a legit customer we can then add them to the trusted caller whitelist so Auto-receptionist can route them to extensions or call queues in the future.
4 votes -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
6 votes -
Global CLI Presentation for outbound calls
Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.
2 votes -
Simplify login for SSO/enterprise users
Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…
19 votes -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
57 votes -
Enable display of scheduled meetings in desktop app
Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but…
18 votes
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