11049 results found
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Transfer voicemail from inbox to another extension
This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.
6 votes -
Limited Controls for Site Manager
Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
2 votes -
Move shortcuts so they are below the input box. Mouse lands on the shortcuts and you are not able to see your message due to icons poppi...
...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.
1 vote -
Allow audio recording via mobile
Useful for people on the go or needing to communicate while driving.
1 vote -
Keyboard shortcut to access the search bar in RingCentral App
If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
1 vote -
I want to be able to choose which calendars the app shows appointments for.
people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this
1 vote -
Increase SMS character capacity from 1000 to 2000
Increase SMS character capacity from 1000 to 2000
10 votes -
Enable adding of multiple recordings in IVR prompts
This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
4 votes -
Edit Message-Only Extensions
Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
1 vote -
Make the Simulate Crash line removable in Poly X30 for Rooms
It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login
1 vote -
configure a desktop phone to a generic user
We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
1 vote -
As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS
I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
1 vote -
Option to have Volume Control for the hold and audio while connecting in Service Web
Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.
3 votes -
Live Dictation of Phone Calls and Meetings (Speech-to-text)
Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
5 votes -
Only one sign in required for all RingCentral web sites
Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.
5 votes -
Parent control
There must be an option to control on every line from Admin user.
1 vote -
System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Add Paging Groups in RC App
We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?
14 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
7 votes -
Access call queue history from iOS/Desktop App
I shouldn't be forced to go through the RC website to access call queue history.
3 votes
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