12223 results found
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Allow more extension to utilize the simultaneous ring option
Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the business, other duties of the receptionists and how often we receive calls, there is a need for more extension needing to utilize the simultaneous ring of all phones. This would be of great value to the business if this was an option we could use. We would like to request that this option be granted to…
2 votes -
make ringcentral dialer, my default app for URL:CallTo links
make ringcentral dialer, my default app for URL:CallTo links for MVP plan
2 votes -
Tab for customers contacts
It would allow my company team to share contact information for customers including notes
2 votes -
flip calls to desktop
Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update
2 votes -
Max Character Length in Name Field (Service Portal > Phone Numbers)
The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.
4 votes -
messaging more like iMessage
It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.
3 votes -
Automated Text/SMS Response
It is very surprising this isn't already built in and would be a crucial feature. EX: When out of office, being able to alert any inbound calls/texts that you are out of office and provide any other contact details. Any other Phone SMS app/device has this feature so adding it would be greatly appreciated
45 votes -
Caller ID when engaged on a call..
Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
4 votes -
Notify the user community of major changes to how RingCentral acts based on user actions
Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. This change makes our work much harder and 2. You should have told us before making this change.
2 votes -
Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...
...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…
68 votes -
Universal Contacts
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having to add the person individually to their own contacts to do this. It would also be handy to add universal business contacts for vendors we use.
7 votes -
HUD list add own Tabs at top to group people listed
It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be able to list all of our parts people.
9 votes -
Archiver seperation of call recordings for phone transfers.
Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is a separate audio recording put into the the users extension that the call was transferred to.
1 vote -
Global ring count for Existing Phone
I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of the only manual steps we have to take is setting the ring count for the Existing Phone to 15 rings to ensure calls always make it to Teams rather than RingCentral voicemail. We are able to set the ring count for Desktop/Mobile app via a template. We should either be able to set the ring count…
1 vote -
Option to increase number of active calls handled
Support site KB ID:51892 - says that nine/9 simultaneous calls can be made or receive but some users would like to have more than the said limit.
1 vote -
Have Caller's Names Show Up In Call Queue
Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
1 vote -
Bulk User Upload prerequisites/requirements
Bulk User Upload will encounter problems when certain requirements are not completed.Bulk Upload User prerequisites: • Emergency Registered Location (ERL) E911 address • Make use of the unassigned extension first • Always get the fresh Bulk User Upload template from the web portal to prevent instances of a corrupted template Perfect world these prereqs would be the error message, saying these things need to be done first, as this would provide the customer information they need at the time they need it.
3 votes -
Assignment and tracking of University lessons to users
It would be extremely helpful if we could assign University lessons to users and track their completion.
8 votes -
A few ideas/complaints
No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.
3 votes -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
1 vote
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